Not Impressed with Northerner So Far..

[Brian74]

Northerner sucks

I am never ordering from Northerner again. I have yet to get a response from them (regarding the missing 2 rolls and empty envelope I received) after I called and sent them 2 emails well over a week ago. I'm not accustomed to getting such lousy service from an online business. I am currently disputing the charges with my bank and having them reversed.

I strongly suggest ordering from someone other than the Northerner.

[lxskllr]

I guess now's a good time to update my situation... It took them a couple of days, but Buysnus got in touch with me, and they're going to send the roll of Grov. I wish problems didn't happen, but I can't complain about the way Buysnus takes care of them. They get a big thumbs up from me.

[Kindrd]

Has anyone noticed that the price of Snus has gone up at Northerner with taxes added on?

Yes. It comes out to like 8 dollars a tin becuase of taxes on small order. If you go over that you have the problems with the slow mail.

I am never ordering from Northerner again. I have yet to get a response from them (regarding the missing 2 rolls and empty envelope I received)

I have always received my orders from them so I haven't had to go through customer service there.

but I can't complain about the way Buysnus takes care of them. They get a big thumbs up from me

I have made multiple Inquiries and order changes with buysnus. I always get a same day reply and they seem to want to please their customers.

[krugerfred]

Contact Northerner.com customer support

I recommend to contact Northerner's customer support, they always ship out a replacement, problem with email then you can call them: +46 31 68 1991

[RealmofOpeth]

since Buysnus slashed their shipping costs and just picked up the Gotlandssnus line, I find little reason to go Northerner now (other than being easier to order, given Buysnus is blocked on my card until I verify it by calling the card company)

Here's the distinctions I've found currently in Snus between Northerner and Buysnus:

los:
Knox, skruf stark, diplomat, ld gold/original, gustavus
portion: general maxi, diplomat

cheaper on northerner. everything else is cheaper on buysnus.

roots/kicks, wise, phantom classic loose, landstroms, gellivare are only available at northerner. everything else is available at buysnus. offroad limited is exclusive to buysnus.

i'm sure i'm missing a couple but those are the main differences.

[OnoSendai]

I've never had any problems with Northerner. Get my order after about six days, usually.

[chainsnuser]

... Buysnus is blocked on my card until I verify it by calling the card company...

I also had this problem once with an error-mesage, stating, that they got too many fake orders from people, using the same internet-provider and won't accept further orders (that's at least how I understood the error-message).

I was able to immediately get rid of the message by logging in via another provider.

Well, I hope this helps. In Germany we have many so-called "call-by-call-providers", you can use, which costs only a few cents per use. I know, that this is different in other countries and I don't know how it is in the U.S.

I guess, Buynus will sooner or later get rid of this problem anyway, because I find it ridiculous to judge a customer by the provider. BTW, I'm using one of the biggest web-providers available in Germany, so it's no wonder, that many of the users are fakers.

Cheers!

[RealmofOpeth]

... Buysnus is blocked on my card until I verify it by calling the card company...

I also had this problem once with an error-mesage, stating, that they got too many fake orders from people, using the same internet-provider and won't accept further orders (that's at least how I understood the error-message).

I was able to immediately get rid of the message by logging in via another provider.

Well, I hope this helps. In Germany we have many so-called "call-by-call-providers", you can use, which costs only a few cents per use. I know, that this is different in other countries and I don't know how it is in the U.S.

I guess, Buynus will sooner or later get rid of this problem anyway, because I find it ridiculous to judge a customer by the provider. BTW, I'm using one of the biggest web-providers available in Germany, so it's no wonder, that many of the users are fakers.

Cheers!

That's sounds like it's more on Buysnus' end than on the financial institution end, as it is with mine. Because I fix it by calling the card company and then it goes through.
Maybe the problem is the same however, because maybe Buysnus has put their own flag on the order process to card companies, then the card companies pick that up and institute their own blocking of the order rather than buysnus directly doing so. i guess it depends on the situation of the card carrier and their internet provider.

[ddragin]

nothing more

nothing more

[lxskllr]

Re: Still wait

I was order 21 can of snus 15.01.2010. today is 29.01.2010. Still nothing arrive to me. TNX Northerner.com for nothing. You got my 70 euro. I was doing this stupid thing buying from Northerner, one time and never again that is for sure. Be careful Northerner.com is a FRAUD!!!!

And one more thing if they say to you. Send us a e-mail and we are going to solve problem that is a LIE.
On site Northerner.com page CONTACT US is not working so you can not sending mail, and nowhere on site is written they e-mail.

Northerner's communication is sometimes lacking, but they will fix your problem eventually. The Contact Us section gives a place to enter your information and comment. Did you do that?

[ddragin]

nothing more

nothing more

[lxskllr]

Re: Still wait

Yes i tried but i goth every time this message

The following required fields are left blank:
» "Repeat E-mail"

Problem is that on this page CONTACT US there is no field named Repeat E-mail

Try PMing Northerner here...

http://www.snuson.com/profile.php?mo...profile&u=1449

Let them know they have a problem with their contact page, and they should be able to help you with your order. In the past I've found them very accommodating once they've gotten on a problem.

[ddragin]

nothing more

nothing more

[N0mad]

Re: Still wait

I was order 21 can of snus 15.01.2010. today is 29.01.2010. Still nothing arrive to me. TNX Northerner.com for nothing. You got my 70 euro. I was doing this stupid thing buying from Northerner, one time and never again that is for sure. Be careful Northerner.com is a FRAUD!!!!

And one more thing if they say to you. Send us a e-mail and we are going to solve problem that is a LIE.
On site Northerner.com page CONTACT US is not working so you can not sending mail, and nowhere on site is written they e-mail.

This poster is suspect and all of the rest of us know it. Why cater to him? This is nothing more than a tirade to get everyone generating a bunch of nonsensical BULL! This is what Russians do when they are bored and tired of playing with themselves.

I started purchasing from The Northerner nine years ago. I can only think of two or three times in nine years I have had to contact them for a customer service issue. One of the best company’s ever to do business with.

xskllr Can't you see this is not a real customer of Northerner.com or anyone else.

[sagedil]

Re: Still wait

I was order 21 can of snus 15.01.2010. today is 29.01.2010. Still nothing arrive to me.

So poster is throwing a temper tantrum and being ugly about Northerner just because his package has taken 14 days so far????

Whatever, kind of pathetic, not worth my time to welcome here.