Not Impressed with Northerner So Far..

[cigator]

I placed an on-line order a few days ago. I have yet to receive an email confirming my purchase. I sent them an email asking for confirmation, no response yet. I also can't find a link on their website where I can review the status of my order. I think i will stick with buysnus from now on, Northerner doesn't seem as well operated.

[rustic]

Re: Not Impressed with Northerner So Far..

That sucks.. I've good luck with them. Within a few minutes of my order, I always get a confirmation email with my order number and receipt number. I'll also suggest the obvious stuff that I always forget. Like making sure that their emails (usually from mailbox@northerner.com) aren't being blocked in some spam filter by your ISP or email client.

When your order completed, you should have been shown an Order Number and a Receipt Number. If you'll go to https://www.northerner.com/support and put those in, along with your email address, you should be able to see the status of your order.

They once mis-shipped me something (a tin of Lucky Strike portion instead of LS mini-white portion), but other than that, never had a problem with 'em.

- Jeff

[jqlynch]

Is it possible that an email from them might have gone to a "junk" or "spam" folder in your email? Usually, they send out an email immediately afterwards containing a link to where you could check out your order based on your order #, your receipt # and your email address.

Edit: Clearly, I waited a minute too long to post. ;D

[lxskllr]

I've only placed 1 order with Northerner(my first), and it went flawlessly. Things can happen with any merchant. I wouldn't write them off just yet. If others have had crappy experiences though, it would be warrant some caution.

[Soft Morning, City!]

I've had nothing but good experiences with Northerner. The e-mails always arrive within minutes and the packages usually arrive in 5-7 days.

[Zero]

I've never had a problem with northerner. If something has gone wrong, I would suspect user error somewhere in between - most things I would think have been suggested above.

[markcat]

I've placed my very first snus order with Northerner this past Monday and received confirmation almost immediately and received my package yesterday (Thursday) -- (UPS Express Saver). So, I have to say my one experience with Northerner was excellent . . . but I ordered the Northerner try out 24 can portion box: http://www.swedish-snus.com/en/usd/s...us_mix_portion , and instead of getting Göteborgs Rape white portion, they gave a can of Granit portion instead. Should I bring this to their attention or just let it go? Everything else in my order was as promised.

[chainsnuser]

Cigator, are you sure, your order has been sent in the first place? Normally (as jqlynch already said), you should see a confirmation-screen at the end of the order, which gives you an order-number, a receipt-number and a link to watch the status of your order. Even without an e-mail-confirmation, you get all the data.

Maybe there was a technical problem (e.g., your browser has cookies disabled) and your order was not sent.

I often read, that, depending on the browser-settings, people have technical problems with Northerner-orders. That applies for many webshops and I even know some, that only work with the Internet-Explorer, not Firefox.

I never had the slightest problems with Northerner, always very fast delivery and very fresh snus.

I guess you should wait for Northerner's reply, to be sure, what happened.

Cheers!

[markcat]

If I remember correctly, when I ordered from Northerner this past Monday, it looked like my order was completely processed based on what the screen looked like after the credit card info was accepted. But then I noticed I had to click an additional button to completely completely process the order. And I was thinking, "Wow, I almost missed that . . . my order wouldn't have gone through." Could this have happened?

[lxskllr]

and instead of getting Göteborgs Rape white portion, they gave a can of Granit portion instead. Should I bring this to their attention or just let it go? Everything else in my order was as promised.

I wouldn't worry about it. It's all new to you so your not really missing out on anything. I personally don't care for Göteborgs Rapé, but I do rather like the #2.

[markcat]

Yeah, now if they shorted me a a can, that would have been a different story. All hell would have broken loose :twisted:

[cigator]

Cigator, are you sure, your order has been sent in the first place? Normally (as jqlynch already said), you should see a confirmation-screen at the end of the order, which gives you an order-number, a receipt-number and a link to watch the status of your order. Even without an e-mail-confirmation, you get all the data.

Maybe there was a technical problem (e.g., your browser has cookies disabled) and your order was not sent.

I often read, that, depending on the browser-settings, people have technical problems with Northerner-orders. That applies for many webshops and I even know some, that only work with the Internet-Explorer, not Firefox.

I never had the slightest problems with Northerner, always very fast delivery and very fresh snus.

I guess you should wait for Northerner's reply, to be sure, what happened.

Cheers!

I did print out my reciept that shows the order was received. Still have not received confirmation email. nor have I received a response to my email asking for order confirmation. Not good customer service.

[chainsnuser]

I did print out my reciept that shows the order was received. Still have not received confirmation email. nor have I received a response to my email asking for order confirmation. Not good customer service.

If the receipt was the last screen, you've seen, then - as markcat also mentioned - you certainly missed to finally confirm the order. The last screen should be a "thank you", followed by some numbers and a link to watch the status.
Has your credit-card been charged?
BTW, no doubt, that Northerner's webshop-software is quite antiquated.

Cheers!

[cigator]

I did print out my reciept that shows the order was received. Still have not received confirmation email. nor have I received a response to my email asking for order confirmation. Not good customer service.

If the receipt was the last screen, you've seen, then - as markcat also mentioned - you certainly missed to finally confirm the order. The last screen should be a "thank you", followed by some numbers and a link to watch the status.
Has your credit-card been charged?
BTW, no doubt, that Northerner's webshop-software is quite antiquated.

Cheers!

My credit card was charged for the purchase 1 week ago. Now I wonder if I will ever see the order, and if I don't, it seems impossible to get in contact with Northerner to get any assistance.

[darkwing]

I ordered some stuff from Northerner a few days ago and received a prompt email with an order number and code. Problem is, all it tells me is that the order is "in stock ready to be shipped." After several days, shouldn't it be telling me that it HAS been shipped?