Kiss my BUTT Northerner

[Staal]

I placed an order late September and got charged on October 3rd. I was charged 142,06 EUR according to my e-bank statement.

On the 16th I get an e-mail saying they could not process my order as I was somehow able to order products they cannot ship to me. That sure took them a while to decide, but fair game. They then refund me 105,18 EUR.

What the hell!

[Secondbaseman12]

Same problem heer waiting on my order. Email several times no answer. Tried a direct message on FB no reply.
Does Anyone know à website where I can order dip? And where they ship to europe?

[Frosted]

I'm still waiting for an order I placed at the end of August! Seems they've sent it out 1 roll at a time - the last one being well in to October.

I asked them why, but didn't get an answer to that question. Just their stock responses.

Sigh ...

That's disgusting.

[squeezyjohn]

I'm still waiting for an order I placed at the end of August! Seems they've sent it out 1 roll at a time - the last one being well in to October.

I asked them why, but didn't get an answer to that question. Just their stock responses.

Sigh ...

[Brian74]

They have been pretty active in responding on their Facebook page, but nothing they've said is very reassuring.

[Roo]

Man northerner really shat the bed this time. You know what would REALLY help? If they put up an explanation and some kind of reassuring statement on their website! They could also come HERE and respond directly to all of these customers they are losing! Shit, don't they still foot the bill for this place?? I am truly astounded. They are slowly committing suicide right before our eyes. Even if they are gearing up for a major announcement concerning the EU, which I somehow anticipate, they are Really going about it the wrong way. Are you reading this Northerner? No? Why not? You are really shitting all over your customers in a brown watery deluge and not even caring. A business ain't a business without customers, it's an expensive hobby. Pull your head out of your ****ing ass, Northerner. Seriously. This is suicide.

[Erkan86]

Ordered from them on the 29th of September,order changed to Complete on the 4th of October and still waiting on it to arrive,heh.They said they can't track it due to being sent regular mail and friend in customs hasn't seen anything come through.Will be the last time I order with them,next time will wire money home to Virginia and have the family buy and ship to me,least that only takes 4 days,heh.

Thats exactly what they told me, bla bla about regular mail. Im so ****ing upset now..so much money to that ****ing shop for nothing. I whish they could stay in front of me now those ****ing animals

[rcowen71]

Ordered from them on the 29th of September,order changed to Complete on the 4th of October and still waiting on it to arrive,heh.They said they can't track it due to being sent regular mail and friend in customs hasn't seen anything come through.Will be the last time I order with them,next time will wire money home to Virginia and have the family buy and ship to me,least that only takes 4 days,heh.

[Erkan86]

Log in to your account, click on your order and then you should see an option for support.

-Byron

She told me that my order was shipped for 10 days ago. But i think she lies. Because first time i ordered from them, for maybe 3 weeks ago, my order changed to "Shipped" after 2 days, and that order arrived well. My order now is still "Complete" from the first day i ordered it.

****ing shop and i will never ever order from them again..no one should do it!

[billfrombyron]

Log in to your account, click on your order and then you should see an option for support.

-Byron

[Erkan86]

I was previously a supporter of Northerner.

Now I am a believer in Snus central. I can't fault Northerner's customer service in any way as they have so far made right the many mixups on their end. For example shipping from 2 separate warehouses and charging UPS shipping for 2 cans of Thunder ultra, then having to endure a delay awaiting regular post, which is usually a 50 - 50 chance in this country of it even making it to the central post office.

However when I placed my order on the 15th with snus central and just received it about 30 min ago my mind is blown to say the least.

I live in the middle east, so prompt delivery is usually a foreign concept as are physical mailing address systems. To get fast shipping is unreal to say the least.

After the revamp of the Northerner's web page, and the STEEP increase of shipping cost I chose snus central and I will not use anyone else now. And for the record the Northerner's new site sucks.

With northerner typically "fresh" snus is about 1 - 2 months to expiry (out of 5 orders placed so far), with this new order only 2 cans out of 26 expire this year (Dec) the rest is out to Feb - March of next year. Now that's fresh!

The shipping used to be reasonable. Now Northerner wants over 50 bucks for ~ 25 cans. With Snus central it was 36 USD which made my day. Paying less for General per roll was just an added bonus.

@ Erkan86,
Send a support ticket with Northerner, Amy is a fantastic person to deal with and is quite excellent in the customer service department. She is one of the reasons that I placed a second order after the first screw up. Its unfortunate in today's world that excellent customer service is rare, so I value that almost exclusively above price. Almost that is, with a 100% hike in shipping cost and a crappy web page it did drive me away.

I hope they are paying attention and correct their faults, as this is the only way I will come back as a customer.


-Byron

What is a support ticket? I dont know how to contact here, just over the mejl through their website.

[Roo]

Are BuySnus and SnusCentral the same outfit with the same shipping rates?

Yep. No discount on the sixth roll at SC but otherwise they are just as good and sometimes a tad cheaper

[snusbuzz]

Are BuySnus and SnusCentral the same outfit with the same shipping rates?

[Bigblue1]

I feel sorry for Amy.....

[UsualSnuspects]

Amy is a fantastic person to deal with and is quite excellent in the customer service department.

This. Amy is the only good thing I can think of about Northerner (oh, and Pioneer).