Are Northerner to be trusted?

[imported_rödalacket]

I ordered some snus from Northerner two weeks ago (the 6th) and I chose 24h UPS delivery with online tracking. I live in France.

I got a confirmation mail for the order; the online status says "shipped" on the 6th of january and my VISA account has been debited with the amount for the purchase, but I have still got no snus delivered at home two weeks later!

The NOrtherner hasn't given me any UPS order number that I can use for online tracking at UPSs site.
I have contacted Northerner 3 times by now, the first time over a week ago, but I still have no answer!

Firstly - has anyone got any experience with UPS deliveries at the Northerner (do the generally send UPS order IDs?) ?

Secondly - has someone had the same problem getting answer from their support?

Thanks in advance

[Paul]

i've used the fedex and had no problems with northener (and had a tracking number)
I used the swiss post once and it was too slow...
about ups i cant tell you anything

[Veganpunk]

I never used the UPS, just swiss post. It takes up to two weeks with no tracking, but my order always shows up!

[WickedKitchen]

I use the Swiss post too but I live in the US so it routinely takes more than a week to get my stuff.

My advice would be to inquire with them via email. They will get back to you within a day and let you know the status. They have a high regard for their customers and will take care of you.

I think the postal services are usually responsible for this type of stuff and rarely the company themselves.

[Christi]

I use the Swiss post too but I live in the US so it routinely takes more than a week to get my stuff.

My advice would be to inquire with them via email. They will get back to you within a day and let you know the status. They have a high regard for their customers and will take care of you.

I think the postal services are usually responsible for this type of stuff and rarely the company themselves.

After all I have been through w/ Northerner and my last order I think I agree. It has to be the postal service.

[Mazur]

I think that in France tobacco shipping regulations are heavier than in other EU coutries and that can causes some problems with deliveries.

Check this: http://www.douane.gouv.fr/page.asp?id=34

[Northerner.com]

Please contact us through http://www.northerner.com/northerner/contact_us_en.php
We always respond to all messages and take care of all issues.

We are the only web shop so active on this forum. We have served customers around the world since 1998. I find it hard to understand someone asking if we can be trusted...

Frank

[Paul]

the "problem2 it's wth the mail, not the shop itself

[GoVegan]

Please contact us through http://www.northerner.com/northerner/contact_us_en.php
We always respond to all messages and take care of all issues.

We are the only web shop so active on this forum. We have served customers around the world since 1998. I find it hard to understand someone asking if we can be trusted...

Frank

Way off topic but is there any chance Northerner is going to become a snus distributor in the United States? I have tried many times to get the places I shop at to carry Swedish snus but they all come back with "I checked and my distributor doesn't have it". The manager at the gas station I go to on my way home asked me to get the name of a distributor that sells it. My assumption is that all California taxes will need to be paid before he can carry it. I really don't mind paying a bit more for snus but I am a bit worried that it will not be available at all pretty soon. Sorry for going off topic but Northerner and Buysnus carry the brands I like and I don't believe that buysnus has a US based warehouse.

[fedora]

YES. Northerner can be trusted. Write them and they will sort your issue out.

[texasmade]

YES. Northerner can be trusted. Write them and they will sort your issue out.

this ^

[Guest]

+1

Northerner has been around many years and to the best of my knowledge was one of (or maybe even the 1st) webshops to carry snus and send to people outside Sweden. It was certainly the 1st place I ordered snus from about 4 years ago when I first found out about it through the BAT website tobacco harm reduction section.

[justintempler]

+1 Northerner has always come through for me.

[bakerbarber]

YES. Northerner can be trusted. Write them and they will sort your issue out.

this ^

+1

[TheOneandOnly]

+1 Northerner has always come through for me.

:!: