Introduction and apology

[squeezyjohn]

Hi Rob,

3 weeks ago in your initial post you wrote:

Due to a very large and trying upgrade to our E Commerce software recently, we realized there have been a few glitches that caused major issues with ordering and our customer’s ability to see updates in the orders. We have identified the issues causing this and have already remedied the majority of them and are working to get all of them resolved very soon.

The problems seem to still be there. I was browsing the site toying with the idea of gambling again and ordering Skruf Extra Stark portions from Northerner. They show as in stock on the listing but become out of stock when you click on it. This stock system is clearly still all over the place. We've been tantalised by the error that showed us in the UK that we could order the whole Swedish Match range again. People are putting items in their basket and then getting logged out when they try to checkout. The Northerner website is still in a very poor state of health.

I tried to read the bit you wrote below again and I can't make it make sense to me:

Another issue we resolved was with the in-stocks in our US warehouse. This was caused by us shipping from the US to our customers in the EU. We hadn't anticipated that we would see an increase of orders as fast as we did which caused us to run out of product faster than we could replenish it. We have now discontinued this method and the in-stock levels at our US warehouse will return to normal.

You say here that you have discontinued the method of shipping from the US to customers in the EU. But when I choose my location as the UK on the Northerner website it says that all snus apart from V2 and DOS will be shipped from the US. The UK is in the EU. Which one of these things is true?

There is clearly no way that any sane person would order from the Northerner site at the moment given it doesn't give accurate stock information and is broken in other ways - especially if they have already lost £150 (about $250) in snus that was delivered so old and dried up that it was unusable as was my previous experience. (still haven't heard back from you on that one yet)

Do you think that the problems with the Northerner website will ever be fixed so the site is functional and people can order from you with confidence? If yes, when?

Thanks

Squeezy

[CzechCzar]

That is in a best-case scenario...

So you're saying that the percentage at which buysnus overcharges compared to the price of northerner is about exactly what your state charges in tobacco taxes? Lucky you! My $160 buysnus orders would be about $300 at Northerner and take oh I'd say 25 times as long to get here lol. 75 days.... That sound about right?

[John Boy]

Id also like to raise a question about General on the drop down list. Its listed as General USA. I was wondering if this was just a technical hick up and its been wrongly placed on the United Kingdoms section or if it is genuinely available to us in the EU..?

I was wondering the same. I won't be using Northerner again for the time being, even if I wanted to, every time I try, it keeps logging me out and emptying my cart

[Premium Parrots]

So you're saying that the percentage at which buysnus overcharges compared to the price of northerner is about exactly what your state charges in tobacco taxes? Lucky you! My $160 buysnus orders would be about $300 at Northerner and take oh I'd say 25 times as long to get here lol. 75 days.... That sound about right?

yea the price from both outfits always comes out about the same in Illinois.

[Roo]

The cheapest I can get snus from buysnus is about $4.40 and thats if you buy 9 rolls. buy less than or more than 9 rolls the price goes up to $4.67 or more. If I put 20 rolls in my cart the price is $4.50. There is no way for me to order from buysnus for less than $4.40.

When I buy snus I always make large orders. Everytime I compare the prices from northerner and buysnus with these orders generally both suppliers are within just a few dollars of each other. Currently northerner and buysnus are both having sales or special discounts. On a $400 dollar order the differance between the two was only about $6 on that $400 order, buysnus always being more expensive. The two companies seem to always be close on price when you calculate shipping and all. Buysnus is usually a bit higher but not enough to make me want to order thru northerner and risk waiting a month to recieve my orders.....or maybe not get it at all.

just sayin

So you're saying that the percentage at which buysnus overcharges compared to the price of northerner is about exactly what your state charges in tobacco taxes? Lucky you! My $160 buysnus orders would be about $300 at Northerner and take oh I'd say 25 times as long to get here lol. 75 days.... That sound about right?

[texasmade]

Still haven't heard back. Feb 23 to mar 3. one interaction where they asked for the order number. I'm trying to be patient, but I'm but getting any responses. I just want my snus.

[Premium Parrots]

The cheapest I can get snus from buysnus is about $4.40 and thats if you buy 9 rolls. buy less than or more than 9 rolls the price goes up to $4.67 or more. If I put 20 rolls in my cart the price is $4.50. There is no way for me to order from buysnus for less than $4.40.

When I buy snus I always make large orders. Everytime I compare the prices from northerner and buysnus with these orders generally both suppliers are within just a few dollars of each other. Currently northerner and buysnus are both having sales or special discounts. On a $400 dollar order the differance between the two was only about $6 on that $400 order, buysnus always being more expensive. The two companies seem to always be close on price when you calculate shipping and all. Buysnus is usually a bit higher but not enough to make me want to order thru northerner and risk waiting a month to recieve my orders.....or maybe not get it at all.

just sayin

[mistahARK]

*crickets*

I guess that's that.

I was ready to give them my business back as soon as those issues were resolved too. They're the cheapest online snus source. Unfortunately, cheap isn't worth getting *shitty* snus with every order.

[sgreger1]

And the whole thing with offering mainly V2 products and these "purified snus" things is a bit naff if im honest.

Yah "purified snus" sounds like some stupid marketing gimick like the "smart water" they sell here.

[sgreger1]

Dude, you're nuts, don't do that. I am still getting my snus delivered in 72 hours at $4/can, and that's with the $33 2-day shipping (the slower UPS option is $31 lol. One dollar well spent). All you have to do is buy like 4 rolls. General sucks balls, and so does $6/can. It's $8.75 here and only for the most dire emergencies. And don't ever buy the coffin shaped tin! Whatever the hell that is. I paid like 6 bucks the other day, before I received my order (and my paycheck), for like 12 small, white pouches of General. I had one left this morning and I threw it away. Garbage.

Yah general does suck balls. I kind of like their wintergreen one as a snack snus but yah i've been pretty miserable snussing nothing but general original for the past like 6 months.

And you get it for $4 a can WITH 2-day shipping? Damn I need to look into that, my problem is always that it takes like 7-9 business days to get to me and I never plan enough in advance lol.

And yah those coffin shaped tin things are the worst. My tobacco shop got a bunch of them that were labeled as "trial" tins and they SOLD THEM FOR FULL PRICE anyways. I bought one because it was a diff flavor I forget the name) but it was definitely not worth it and I was immediately pissed I spend the money on it.

So where do you order yours from? Maybe I will try ordering online again, I am back up to like a can a day so $6x30 you do the math... It's not very cheap lol.

[Snus6930]

My only experience with northerner was at first, awful but after a month or so of complaining I got my order, a full refund and a discount code valid for a month. A feel this was great but the response time was not satisfactory. Northerner has a long way to come before I gets any of peoples trust again. And the whole thing with offering mainly V2 products and these "purified snus" things is a bit naff if im honest.

Id also like to raise a question about General on the drop down list. Its listed as General USA. I was wondering if this was just a technical hick up and its been wrongly placed on the United Kingdoms section or if it is genuinely available to us in the EU..?

[Frosted]

Reading peoples experiences is awful. It's tragic and enraging all at the same time.

[texasmade]

Its been about a week.. support got in touch and told me to give them the order number so they could reship it so I sent them my order number and the persons whose order I received number. Asked em what they wantes me to do with the order I got and almost 4 days later still no response. I have about $80 just sitting in the wind right now. It's only frustrating because it's my first order in awhile and i've had to continue dipping while waiting. I can't make another order until everything is fixed. *

[Roo]

At this point, i'm not even ordering online any more, i've given up with dealing with online suppliers and I just poay the stupid $6 per tin of General original at the local tobaco shop.

Dude, you're nuts, don't do that. I am still getting my snus delivered in 72 hours at $4/can, and that's with the $33 2-day shipping (the slower UPS option is $31 lol. One dollar well spent). All you have to do is buy like 4 rolls. General sucks balls, and so does $6/can. It's $8.75 here and only for the most dire emergencies. And don't ever buy the coffin shaped tin! Whatever the hell that is. I paid like 6 bucks the other day, before I received my order (and my paycheck), for like 12 small, white pouches of General. I had one left this morning and I threw it away. Garbage.

[sgreger1]

I think Squeezy really nailed it in this thread. It's just the same old shit that Northerner has always been doing since I started in 2008. I remember that one time it took me like 6 months to get an order to my house and it was like a $200 order or something so I couldn't just buy elsewhere in the meantime. They lost my trust then. At this point, i'm not even ordering online any more, i've given up with dealing with online suppliers and I just poay the stupid $6 per tin of General original at the local tobaco shop.

Northerner can apologize as many times as it wants, but over the years we have all sen the same patterns over and over again and they will never change. Right now we are in the "After a long period of **** ups, dispatch PR person to the forums to apologize" stage again. It's been done before, I can't even get worked up about it, it's just what must be expected from Northerner, who will never change.