Introduction and apology

[canuck]

Bad labeling so I get screwed with taxes snus = snuff apparently?! Horrible customer service, points lost and horrifying shipping times. Thanks for all you have done for the Snus industry since '98 but I will stick with snusline.

[Zubenelgenubi]

Thanks Will wait another week. Another question I have that you may be able to answer - I ordered 10 cans of Skruf Extra Strong, and I got two shipment confirmation emails, each for 5 boxes. Is this a good thing? Do they split up the shipments to avoid any import fees or something like that?

Well, I think is not about the import fees, I think it is due because of they may not have stock enough to ship the complete order and they are shipping according the quantity they are having. Is the same it happened to me, I ordered 10 cans of skruf stark portions and 3 cans of skruf stark loose, they made a first shipment with the portions(10 cans, which is the same quantity you ordered, and I got them at once) and a week after a second shipment with the loose cans. I don´t know why because I think that would increase the shipping cost for them since we are only paying one shipment.

[hokiehi82]

I don't have much to say on this thread but I am soooo close to 5000 posts I will post here anyway.

as good a reason as any

[GoVegan]

I don't have much to say on this thread but I am soooo close to 5000 posts I will post here anyway.

[NorwegianInSpain]

Yes, they do that for shipments to Canada too. Gives us a fighting chance against the outrageous taxes.

Ok, good! Thanks

[NorwegianInSpain]

It's actually quite disappointing that we are discussing their service and helping each other in a post made by Northerner to help costumers with their issues. The PR guy from Northerner should be on here eager to help, be humble, open and honest about what's going on over there. This seems like a halfhearted attempt to gain back costumers. As seen in this post, there are still some costumers who are willing to give them a second (or third, fourth..) chance, and they should go out of their way to prove that they deserve it and that they are working on their issues, even if some things are still not perfect. Just my thoughts.

[crullers]

Thanks Will wait another week. Another question I have that you may be able to answer - I ordered 10 cans of Skruf Extra Strong, and I got two shipment confirmation emails, each for 5 boxes. Is this a good thing? Do they split up the shipments to avoid any import fees or something like that?

Yes, they do that for shipments to Canada too. Gives us a fighting chance against the outrageous taxes.

[NorwegianInSpain]

My last order to Northerner was shipped on Feb 20th and it arrived on March 6th, just 2 weeks after shipment. My order was 10 cans of Skruf strak portions and 3 cans of loose skruf stark. They shipped 10 cans of the portions and that´s what I got, but the loose cans was shipped on Feb 26th and I´m still waiting for them, I guess the will arrive soon. What I mean is that you are still "on time", wait some days and if they don´t arrive, contact them.

Thanks Will wait another week. Another question I have that you may be able to answer - I ordered 10 cans of Skruf Extra Strong, and I got two shipment confirmation emails, each for 5 boxes. Is this a good thing? Do they split up the shipments to avoid any import fees or something like that?

[whalen]

I ordered some snus from northerner yesterday and it showed that it was all in stock. Today it is not in stock and my order is pending. ;(

should I be surprised?

You knew! Didn,t you?

[Premium Parrots]

I ordered some snus from northerner yesterday and it showed that it was all in stock. Today it is not in stock and my order is pending. ;(

should I be surprised?

[Skell18]

Put in an order yesterday, had email confirmation of the order and its showing as now shipped! Looks like Northerner are getting their act together

[Zubenelgenubi]

It has now been 16 days since I placed my order, 12 working days, and 10 working days since my order status was changed to completed. First of all, I assume "completed" means shipped, as the status has not changed since. When is it time for me to start worrying? I had hoped it would be here by now, but don't want to start pushing too early. Additionally, if it is really shipped, it's out of their control now. But I am not sure I trust that after everything I have heard. Compared to many of you, who has waited forever and maybe not had their issues resolved at all, 16 days seem like no time. I have never ordered snus before, so I don't know how much time it should take, but I have ordered a lot of other things and sent personal packages between Scandinavia and Spain and it has rarely taken a week, very often less. Regular mail service is quick and efficient here. How do I go about getting in touch, should I send an email or am I better of just calling them? Thanks...

My last order to Northerner was shipped on Feb 20th and it arrived on March 6th, just 2 weeks after shipment. My order was 10 cans of Skruf strak portions and 3 cans of loose skruf stark. They shipped 10 cans of the portions and that´s what I got, but the loose cans was shipped on Feb 26th and I´m still waiting for them, I guess the will arrive soon. What I mean is that you are still "on time", wait some days and if they don´t arrive, contact them.

[NorwegianInSpain]

It has now been 16 days since I placed my order, 12 working days, and 10 working days since my order status was changed to completed. First of all, I assume "completed" means shipped, as the status has not changed since. When is it time for me to start worrying? I had hoped it would be here by now, but don't want to start pushing too early. Additionally, if it is really shipped, it's out of their control now. But I am not sure I trust that after everything I have heard. Compared to many of you, who has waited forever and maybe not had their issues resolved at all, 16 days seem like no time. I have never ordered snus before, so I don't know how much time it should take, but I have ordered a lot of other things and sent personal packages between Scandinavia and Spain and it has rarely taken a week, very often less. Regular mail service is quick and efficient here. How do I go about getting in touch, should I send an email or am I better of just calling them? Thanks...

[devilock76]

I too had an update from Rob and he seems as frustrated with Northerner customer services as I am! He again has said that my issues will be resolved very soon.

I would like to firstly say that I think Rob is doing everything within his power for us if we bring him a genuine complaint - but all he seems to be able to do is pass the message on in a different way to the ones we are already using.

So no disrespect to Rob, but I am going to continue to tell people here exactly the kind of customer service I have got from Northerner despite spending many thousands of pounds with them over the years until I feel some kind of resolution to my situation has been achieved. I will do that in response to people's questions and I will keep making cheap jibes in every thread I can shoehorn the subject - I may even start new threads from time to time just expressing how angry I am with Northerner. Some of the more observant among you will have noticed a little of this already!

But let's face it - Northerner are a complete joke if even their PR guy on here is getting annoyed with them after only a few weeks.

It is kind of seeming like an ambush for the poor guy. They tell him ok you are the new PR guy, we had a couple minor issues but they are all better now (even though they are not) go smooth it out with the online community. He tries to do the job only to find out the problems run deeper than he was told and are not fully resolved. Ends up getting ambushed from both sides. I have seen the same thing happen to PR people in the past and it is a shame. I think some people think PR people are magicians that can spin anything into anything.

Ken

[Cschaef13]

I just would like to say that I received my first order from Northerner and am more than satisfied with the customer service that I received. I ordered 10 cans of snus, via swedish mail and received them today(Shipped to British Columbia, Canada. I ordered on Feb 23 12am PST,They were shipped out on the 26th of February (5 cans) and 27th of Feb (4 cans, there was a out of stock snus so they removed it from my order and credited immediately). When I opened a ticket to confirm order and make sure everything was in order and asking why they only shipped half my order they answered within 16 hours of my request .I received the Snus 12 March (11 Business days). Yes it did take awhile but I believe that is only due to the post as I have ordered through snusline shortly after through same post, and have not received the package yet. THe full order was 43.67 The customs was not bad I got dinged 34.10 for 1 package, the other made its way through, which at the end of the day worked out to 8.67CADper tin. To compare to my buysnus order with UPS the order was 11 cans, ordered March 4, Sent March 5 and received March 11(only ordered because I had no stock at home and wanted it fast with UPS). The cost of the order was 70.15 USD and duty, taxes etc was $55, so the cost per tin worked out to 11.37 per can, and the original price was in USD so it could mean I was charged more or less on my credit bill depending on exchange rate ATM. The dates on my snus from buysnus were great the earliest date was July, and the northerner was definitely closer dated with one being as early as April 10(I made sure dating format was correct), my only concern being that my Thunder Orange came without any sign of a best before date on it. Another thing about buysnus I liked is I got the free extra can which is nice but sometimes does not pay for me when I get dinged at customs. I will probably will be using both carriers in the future but comparing prices and definitely cutting out UPS as I have heard that they have high charge rates and are basically guaranteed to be dinged. One question if the original poster reads this, how are you guys going to work to maintaining a better standard to the dates in your warehouse and a possible rotating issue? Second question I made an order without it linked to my account is it possible to get this linked to my account so I can get my bronze membership for whatever benefits I get?