northerner.com

[Frosted]

looool

[lxskllr]

Can I ask something? Why did you order 5 rolls of kick up and catch lakrits minis? LOL

:bangs head: :^D

[Skell18]

I'm feeling good about this. I've got some snus coming my way!

Can I ask something? Why did you order 5 rolls of kick up and catch lakrits minis? LOL

[lxskllr]

One of my orders has changed to complete, time will tell who gets it!

I'm feeling good about this. I've got some snus coming my way!

[Skell18]

One of my orders has changed to complete, time will tell who gets it!

[squeezyjohn]

Northerner are quite clearly a bunch of bloody idiots! In under a week they have managed to achieve:

1) they change the whole structure of their site, removing the previous bonus points system with no warning for registered customers to use theirs up quick.

2) the new website has clearly not been tested and suffers from loads of technical issues - including ones that compromise their customer's security.

3) despite coming up to a week of complaints which have rendered the support ticket system useless, they continue to ignore all the complaints - instead opting to reply only on their facebook page with 2 or 3 canned responses which do not address people's concerns.

4) as far as I can tell all orders placed since the changeover are still pending - or cannot be placed at all due to errors.

5) they still have not thought to revert to the old website and a system that generally tended to work despite all this.

If any of this happened at a company I was running ... well it wouldn't have happened in the first place, but it definitely would not still be like this now ...

what a bunch of complete incompetent idiots!

[halocog]

They need to pull it offline, fire those responsible, and put up a message stating that they are closed temporarily.

[JudasPriest]

Believe it or not, but they wound up sending me a note back, cancelling my order and refunding the money. Whew! Now I will go to buysnus.

[Snusdog]

I think I would let them get this all sorted out before anyone places another order.

In the meantime, Northerner customer support and communications cannot keep heading towards the bunker and throwing the blackout switch every time there is a problem.................they have got to let their customers know what is going on............

[JudasPriest]

I'm so angry right now. I just spent the better part of the last hour on the phone with the debit card company. I had to file a dispute and now I have to write up a letter to fax to them stating all the information. All because these jerks at the northerner did what they did. I don't know if I'm going to get either my money back or my snus. There's no way to just cancel the order and get my money. There is a process, and it's a pain in the ass. I really have a million better things to do, but in order to get my $80 back I have to work for it. Now I've got to fill out this form and mail it. I had to report my card as compromised and now they are charging me $5 for a new card. Thanks Northerner. I am boiling with anger over this.

I would have gone with buysnus, but at this point, I have no experience with snus beyond the few tins I got in my first order. I wanted to order a tin of all different brands so I could figure out which ones to buy in rolls.

It looks like this claims process is going to take days. I suppose if they ship out the snus in the next week, I can just cancel the dispute. It looks like this process takes weeks. UGH! All because a bunch of a-holes at the Northerner. Something needs to be done, they can't just operate by taking orders and charging credit cards and not be held accountable.

[Brian74]

I kept sending trouble tickets until I finally told Northerner to cancel my account, which went ignored. They seem to just be sending canned e-mails at this point. I'd be astounded if they stay in business; its only gonna get worse for them as more people run low on their snus supply and then realize what happened when they try and log on.

I ended up going with buysnus.com. Shipping price was utterly ridiculous (almost the same as my snus), but in the end it works out to about slightly cheaper than Northerner due to the cheaper snus prices, and I was able to buy 30 cans at once shipping with UPS instead of Northerner's usual 6 can weight limit (I assume due to the USPS PACT restrictions)

It also looks like I wont be waiting 2 weeks for my order; they are promising 5 about days and I got tracking information instantly.

Thanks guys for suggesting the buysnus website.

[Mill]

Northerner has worked twice now for me so I think (hope?) they've got it fixed.

I played around while logged in and cannot see where any credit card info is stored - which is what I was really afraid of.

[whalen]

They say if you sit a DRUNK monkey in front of a keyboard and let it type eventually he will build northerner.com's web site.

Glad to fix that for you!

[spinyeel]

This has been going on for way too long. They've just lost me as a customer. One of the worst cases of customer service that I have ever seen.

[Mr. Snuffleupagus]

Oops! Nevermind. I had changed my email addy with them to a fake one and I can login fine now using that. But of course I'm logged in as somebody else FML!