northerner.com

[Frosted]

Seems like this Russian's been trying to get an order from Northerner for ages - and he's had enough.

http://www.liveleak.com/view?i=6cc_1349451198

[rcowen71]

I had ordered from them on the 29th of September and yesterday my products was shipped.I'd say since they made a balls of launching the new website their swamped with complaints/orders and general mess-ups.I'd say you will get your snus question is when.

[Premium Parrots]

I think its about time we invested in some group therapy.






good to see ya BakerB

its about time they let you out.

[bakerbarber]

I have snuffus.

I like it better than my chewfuss.

I tuck up by my upper tooffus.

If I use too much my stool gets loofus.

All I've said has been the trufus..

[CzechCzar]

I emailed northerner to see where all my points went. This is the reply I got:

"We have done a systemchange. Unfortunately old order information can not be instead to the new system but you can check the link in your account for old order information.


We have changed the bonus system for the new site. We will compensate bonus points. You will receive coupons that will compensate for the lost bonus points you had on our old site. Not sure how long before the cupons will be distributed but it should be soon.


Have a nice day!



With best regards,
Northerner Help Desk
"

Somehow I am not encouraged...

[Frosted]

Just to take a little break from all the much-deserved Northerner bashing ...

Anyone remember this thread

They were capable of not only great customer service - but also supporting the little-guy and coming here direct to talk openly with us about issues that were big for us. Sadly I think the days of Frank coming on here are over - but it might show some newer members that Northerner weren't always a faceless corporate entity - in fact a lot of us felt like we knew them personally - but not any more.

Seeing you brought it up again. Remember the 'retard' bit? And since then, Northerner has consistently underperformed - that was a long time ago.
When I first started snussing Northerner were excellent.

[squeezyjohn]

Just to take a little break from all the much-deserved Northerner bashing ...

Anyone remember this thread

They were capable of not only great customer service - but also supporting the little-guy and coming here direct to talk openly with us about issues that were big for us. Sadly I think the days of Frank coming on here are over - but it might show some newer members that Northerner weren't always a faceless corporate entity - in fact a lot of us felt like we knew them personally - but not any more.

[Mill]

I thought I'd post this reply that I received from the Northerner "help desk". I contacted them telling them about some of the issues we've all been having, and this is the response. I asked about our points, as well as the layout of the site. I also gave them a link to this post so they can see that many of us are unhappy about the changes. Here is the response.

"Dear -------,


I am sorry however this is our new website. We are experiencing some problems and I am sorry for that. In our new website, we do not have bonus points I am afraid. We will compensate bonus points. You will receive coupons that will compensate for the lost bonus points you had on our old site. Not sure how long before the coupons will be distributed but it should be soon.


If there is anything else I can do for you, please feel free to contact me.


Thank you, Amy


With best regards,
Northerner Help Desk"

Thanks very much for posting that.

[jyyns]

Have you read this thread??


don't worry one day northerner may get this fiasco straightened out......hopefully

too busy to read.

[Reynard]

F**k. Sorry to hear that mate. Maybe I'll order some stuff from Gevorg in the meantime.

[Premium Parrots]

.......but any purchases from the new website get no credits, points or coupons untill we figure this out. If its even possible to get all the glitched resolved

great.......not.


8 days, no status on shipping and no answers to my emails.

[Reynard]

I seem to be able to checkout with every snus on the planet, even with 'Europe' as the destination, what's the craic with that? Awesome if its the case.

[OregonNative]

I thought I'd post this reply that I received from the Northerner "help desk". I contacted them telling them about some of the issues we've all been having, and this is the response. I asked about our points, as well as the layout of the site. I also gave them a link to this post so they can see that many of us are unhappy about the changes. Here is the response.

"Dear -------,


I am sorry however this is our new website. We are experiencing some problems and I am sorry for that. In our new website, we do not have bonus points I am afraid. We will compensate bonus points. You will receive coupons that will compensate for the lost bonus points you had on our old site. Not sure how long before the coupons will be distributed but it should be soon.


If there is anything else I can do for you, please feel free to contact me.


Thank you, Amy


With best regards,
Northerner Help Desk"

[Premium Parrots]

Does Howdy Doody have wooden balls?

lmao


now that there is funny

[Premium Parrots]

I ordered from Northener like 4 days ago and the order is still pending, they haven't been replying to my queries. Has anyone had any difficulties with orders from northener lately? Am I gonna get my money/snus back

Have you read this thread??


don't worry one day northerner may get this fiasco straightened out......hopefully