The Northerner thieving company

**TommyGunBC** · 27-09-10, 10:40 AM

for me the Northerner is been nothing but excellent shipping and service , your problem may be the postal system in your country , I feel for you if this is not the case but I believe that alot of people here use northerner without a issue
hopefully you see a package or a refund soon

**raptor** · 27-09-10, 10:43 AM

If it's shipped UPS, UPS probably does the deliveries themselves in Serbia. If you use Swedish Post, then it's the Serbian mail service that might be screwing up.

While I have a low opinion of Northerner for other reasons, I don't think they're purposely trying to screw you out of your order.

**ddragin** · 27-09-10, 11:15 AM

Read the full post before you start writing.

Not a problem on Serbian post. If you read the correspondence you've probably seen that did not send the goods becausel Gotland is out of stock, and said they would send without him and money back. Also, you could see that all the time i was informed on postal customs and there is nothing arrived. Their promises 12 days have passed and still nothing. Read the full post before you start writing.

**ddragin** · 27-09-10, 11:18 AM

@ TommyGunBC
41 days passed. When you think i'll get a package or money back ???????

**TommyGunBC** · 27-09-10, 11:38 AM

I did read the whole post , did they list the order as shipped and what postal service did you use ? Swedish ? why not get UPS and get a tracking #

**justintempler** · 27-09-10, 11:45 AM

I read the whole post also.

It looks like the problem is with post or customs in Serbia. They have shipped you two shipments. It's not their fault.

Serbia is not an EU member. Serbia does have an interim agreement with the EU on trade.
Looks like there's a tobacco tarrif of 50% for 2010
CN Code: 2403 99 10 Chewing Tobacco and Snuff.

http://www.customs.rs/en/Zakoni%20en...ntSerbiaEU.pdf

If I was a betting man, I'd say packages are getting hung up in Serbian Customs, even if they are telling you they haven't seen it.

**snusgetter** · 27-09-10, 01:14 PM

Originally posted by justintempler View Post

I read the whole post also.
It looks like the problem is with post or customs in Serbia. They have shipped you two shipments. It's not their fault.
Serbia is not an EU member. Serbia does have an interim agreement with the EU on trade.
Looks like there's a tobacco tarrif of 50% for 2010
CN Code: 2403 99 10 Chewing Tobacco and Snuff.
http://www.customs.rs/en/Zakoni%20en...ntSerbiaEU.pdf
If I was a betting man, I'd say packages are getting hung up in Serbian Customs, even if they are telling you they haven't seen it.

And I'd bet right along with you, JT.

Also, this is not the first time ddragin has had this kind of problem with Northerner...

Posted 01-29-2010 05:05 AM:

Originally posted by ddragin View Post

My apologies to company Northerner. I was revolted because my money is gone from account and I not got what I bought. I wrote a lot of bad things that have no proof. People from the Northerner work very long with snus product and probably feed their families whit honest work. I do not want to endanger any one whit any reckless statements and because that once again sincerely apologize. I will have to arm my self with patience, there's no reason to just me of fraud, and so long doing this job. On the internet is lot of fraud companies and i was afraid that my credit card is not safe no more. Best regards from Serbia

I never found out the outcome of the first accusations (or maybe I just got lost trying to find it!!)...

btw, that whole thread was interesting ... a number of ddragin's posts seem to have been deleted and replaced with "nothing more"

/just sayin'

**Simplysnus** · 27-09-10, 01:54 PM

Apparently this forum is only meaningful as "leverage" against Northerner for him.

**c.nash** · 27-09-10, 02:00 PM

I have had my problems with Northerner in the past but it seems like they have been shaping up lately.

And from what I can tell it seems like a problem with the Serbian mail like others have said. Maybe you'll get two shipments soon! lol

**lxskllr** · 27-09-10, 02:29 PM

Northerner has been fine for me, and as near as I can tell, just about everyone else. Resolutions haven't always been quick, but they happen eventually.

**ddragin** · 29-09-10, 01:08 PM

_______________________________________________________ _______________________________________________________ ______________________________________________
LATEST UPDATE

_______________________________________________________ _______________________________________________________ ______________________________________________
Time: 09/28/2010 08:11:04
From: [1] (adamnorth) Adam

I have looked thoroughly at your order and there has been a system error with it. Initially, your order was shown as shipped so we had thought it gone already. I had reset your order back to Pending as I had promised above but because the Gotland Flader was out of stock it was holding your order back. I refunded you the money on that product and set the priority mode to High and the order still sits at pending.

At this point I have decided to give a full refund since this seems the easiest and most prudent method.

2010-09-21 63150920 5,21 Credit
2010-09-28 63678760 125,18 Credit

So now your order is fully cancelled and refunded.

I have also upgraded your bonus point account to 1000 points. This is enough for a free roll of snus in the Club 100 section. I hope you find that adequate compensation and apologise for the frustration you have had with this order.
_______________________________________________________ _______________________________________________________ ______________________________________________
_______________________________________________________ _______________________________________________________ ______________________________________________

This is proof that Serbia is not illegal dumps.

@snusgetter
Yes that is my first trouble whit The Northerner.
My package was delayed 30 days.
A northerner on his site had a mistake in the section "ask a question."
1. After my post they correct the mistake on that page, so now you can contact them when you have a problem.
2. Since then, they change sending packets from Swiss post office to Sweden post office. "Because the Swiss lost packets"
Because the problem is the Swiss post, and not the Northerner i decided to change all my posts to "nothing more" and the last post was an apology that you quoted.

**snusgetter** · 29-09-10, 01:23 PM

Originally posted by ddragin View Post

_______________________________________________________ _______________________________________________________ ______________________________________________
LATEST UPDATE

_______________________________________________________ _______________________________________________________ ______________________________________________
Time: 09/28/2010 08:11:04
From: [1] (adamnorth) Adam

I have looked thoroughly at your order and there has been a system error with it. Initially, your order was shown as shipped so we had thought it gone already. I had reset your order back to Pending as I had promised above but because the Gotland Flader was out of stock it was holding your order back. I refunded you the money on that product and set the priority mode to High and the order still sits at pending.

At this point I have decided to give a full refund since this seems the easiest and most prudent method.

2010-09-21 63150920 5,21 Credit
2010-09-28 63678760 125,18 Credit

So now your order is fully cancelled and refunded.

I have also upgraded your bonus point account to 1000 points. This is enough for a free roll of snus in the Club 100 section. I hope you find that adequate compensation and apologise for the frustration you have had with this order.
_______________________________________________________ _______________________________________________________ ______________________________________________
_______________________________________________________ _______________________________________________________ ______________________________________________

This is proof that Serbia is not illegal dumps.

@snusgetter
Yes that is my first trouble whit The Northerner.
My package was delayed 30 days.
A northerner on his site had a mistake in the section "ask a question."
1. After my post they correct the mistake on that page, so now you can contact them when you have a problem.
2. Since then, they change sending packets from Swiss post office to Sweden post office. "Because the Swiss lost packets"
Because the problem is the Swiss post, and not the Northerner i decided to change all my posts to "nothing more" and the last post was an apology that you quoted.

Well, all's well that ends well........ I think!

Looks like you've got a free roll coming to you on your next order. Choose wisely!

**Frosted** · 29-09-10, 01:54 PM

From my experience of ordering and postage - STAY A MILLION MILES AWAY FROM SWISS POST.

Northerner has had problems, but fairs fair here - this is a postage problem of some kind. I've had terrible problems with Swiss post in the past and I avoid it like the plague.

I have no idea why Northerner use Swiss post instead of Swedish post. It's got to be costing them.

Swedish post is excellent.

**snusgetter** · 29-09-10, 02:07 PM

Originally posted by ddragin View Post

...
2. Since then, they change sending packets from Swiss post office to Sweden post office. "Because the Swiss lost packets"
Because the problem is the Swiss post ...

Originally posted by Frosted View Post

From my experience of ordering and postage - STAY A MILLION MILES AWAY FROM SWISS POST.

Northerner has had problems, but fairs fair here - this is a postage problem of some kind. I've had terrible problems with Swiss post in the past and I avoid it like the plague.

I have no idea why Northerner use Swiss post instead of Swedish post. It's got to be costing them.

Swedish post is excellent.

Looks like they've seen the errors of their way.

The Northerner thieving company

The Northerner thieving company

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