Anyone know how long it's suppsoed to take for Northerner to respond to your emails?

[AtreyuKun]

I'm not usually one who likes to air dirty laundry in public, but I'd really like to know what's up.
I received an order Saturday from Northerner. I was supposed to be getting a roll of LD White and a roll of Jaks Wintergreen. Turns out, I got a roll of LD Original and Jaks Icefruit. I ordered 3 cans of Icefruit from a previous order which I was charged for, but was told it was on back order. Lo and behold what shows up but an entire roll of Icefruit instead of Wintergreen. I wouldn't mind so much except I blew my bonus points on that order. I would have never used them for Icefruit.
Anyway I offered to even send the stuff back, if I could just get what I ordered. Haven't heard anything back yet.

[fdknuckles]

Make sure you check your junk mail folder. I had a similar problem a while back and felt like they were ignoring me, but it turns out their emails were going into my junk folder.

[AtreyuKun]

Just did that. Nothing, but thanks for that anyway. I didn't think of that.

[AtreyuKun]

Well, I just got an email. They said they would send the order again.
That was very nice of them. Go Northerner!

I really didn't want to sound like I was bitching about Northerner. I've had nothing but good service from them. I'll continue to use them because they're really that good. Thanks!

[LaZeR]

Yea, not to sound like a 'jerk-off' cause Lord knows I'm good at that but patience does go a long way, my friend.

I'm still patiently awaiting my "SnuS grows Big Tits" or whatever Adult (M) T-shirt from my last Northerner order a few weeks back when I finally cashed in some 'bonus points' and an answer to the future availability of "oden's ES kanel lös" but trust me. They have always come through in the end.

[Ringer]

I had an issue with one of my orders and sent a message to Northerner. About a week went by and I didn't hear anything back from them. I sent them another message on Saturday and confirmed that I got a reply from them earlier today. Good news is that they're going to ship out the product I was missing ASAP with no questions asked. I would echo what others have said. Give them a few days and if you don't hear back from them and don't have anything in your spam folder, shoot them another email again.

[tom502]

Their US office should have a customer help phone number.