Help With Northerner.com

[KevinNash]

Hello,

Everything is fine on my side too, Frida took care of my order perfectly, thank you very much

Like I said before, problem can happen but it was perfectly solved

[Snusdog]

Hi everyone a newbie here

I've been ordering stuff from Northern for 10 years now and I have to be honest I didn't have a single problem ever. Except I can't order Röda Lacket or General or Götteborgs Rape (Slovenia in EU = BAN) but that's it...

Welcome to the forum mate. Glad you joined in. Make yourself at home and have fun

[OMICRONcc]

Hi everyone a newbie here

I've been ordering stuff from Northern for 10 years now and I have to be honest I didn't have a single problem ever. Except I can't order Röda Lacket or General or Götteborgs Rape (Slovenia in EU = BAN) but that's it...

[cliff0rd]

To tell the end of the story, I think it's right to do it.
Frida answered me and gave me an evidence of what a good behavior is.
Thank you for your time, Frida, and for what you've done for me.
P.S.
My order arrived today, complete and fresh. Thanks again.

[cliff0rd]

Hi!

I´m truly sorry for the inconvenience this caused you. All codes we sedning out are valid, so if you return with your fully name or a previous order number to frida@northerner.com I can take a closer look at it. We want you to feel safe everytime you placing an order with us and therefore I take this matter very seriously so I can do my very best to improve the buying experience for the future.

Sincerly Frida

I wrote you Frida, thanks for your interest in my post.

[IDIOTTOAST]

I`ve just this week had an issue with Northerner, one out of date can in my last order.
It`s the only issue that i have had in ten months of buying from them, and they could not have been more helpfull, and sorted the matter out very fast.
They also gave me a code for 25% off, to be used by monday, but unfortunately i do not have any spare money to make use of it

[fridanortherner]

Until 6 monthes ago Northerner.com was the only site I knew to buy snus from Italy.
Sometimes there have been problems with orders or shipments, but nothing critical (if we do not think about 10 cans never arrived from usa, but i decided to think they were confiscated because of the ban here...)
I have to say honestly that customer care service always helped me well.
But I sadly have to say that my last last order, made last saturday night, was the opposite of what i expected.
Some days before i received a mail announcing for me a 40% discount and I thought to make a consistent order to stock up a good amount of snus this time.
I was in holiday and i started to prepare my order day by day, choosing and saving products in my cart.
At the moment i was sending my order I tryied to use the code they send me and...surprise! It was not valid!
What you don't know is that i'm making all by smartphone but the orders, they are made by my wife's old and veeery slow pc, also crushing often.
After all my work to make an order (1 hour and a half only to connect, choose last cans and sending the order!!) the code didn't work, it was late at night and I was tired and running out of snus, so no time to write to customer care service so i cut 2/3 of my cans, paying full price for them...
After the payment, long and difficult on an old machine like the one i have to use, i gave a try to another site suggested me recently by a friend in a forum.
Magic! In 20 minutes I was able to select cans, sending and paying my order and woke up in the morning finding a mail saying that the order was shipped (on sunday?! Crazy!!).
I saved the situation of my need to stock up, with the plus of new products never seen before, less time and free shipment too!!
The bitter in my mouth with the matter of discount code not working is still there, but now i have another site to choose from...
I don't know if Northerner will see me again, maybe if this shipment will go well and there will not be mistakes or missing cans like in the prevoius...but i'll find really difficult to trust again in the discount codes they send me, because this time the nightmare of running out of snus and start smoking again after 16 monthes of snus was too near to me...
I 'm telling these things to remind, expecially to myself, to not wait until the last moment to make an order, hoping in a discount to stock up a little...maybe the code will be unusable and you have to buy less at full price...
Once again, sorry for my bad english...
My 2 cents.
Happy snusing

Hi!

I´m truly sorry for the inconvenience this caused you. All codes we sedning out are valid, so if you return with your fully name or a previous order number to frida@northerner.com I can take a closer look at it. We want you to feel safe everytime you placing an order with us and therefore I take this matter very seriously so I can do my very best to improve the buying experience for the future.

Sincerly Frida

[squeezyjohn]

Just a "one time" problem then ... again ... sigh! If you have options then shop where your brain tells you to.

[cliff0rd]

Until 6 monthes ago Northerner.com was the only site I knew to buy snus from Italy.
Sometimes there have been problems with orders or shipments, but nothing critical (if we do not think about 10 cans never arrived from usa, but i decided to think they were confiscated because of the ban here...)
I have to say honestly that customer care service always helped me well.
But I sadly have to say that my last last order, made last saturday night, was the opposite of what i expected.
Some days before i received a mail announcing for me a 40% discount and I thought to make a consistent order to stock up a good amount of snus this time.
I was in holiday and i started to prepare my order day by day, choosing and saving products in my cart.
At the moment i was sending my order I tryied to use the code they send me and...surprise! It was not valid!
What you don't know is that i'm making all by smartphone but the orders, they are made by my wife's old and veeery slow pc, also crushing often.
After all my work to make an order (1 hour and a half only to connect, choose last cans and sending the order!!) the code didn't work, it was late at night and I was tired and running out of snus, so no time to write to customer care service so i cut 2/3 of my cans, paying full price for them...
After the payment, long and difficult on an old machine like the one i have to use, i gave a try to another site suggested me recently by a friend in a forum.
Magic! In 20 minutes I was able to select cans, sending and paying my order and woke up in the morning finding a mail saying that the order was shipped (on sunday?! Crazy!!).
I saved the situation of my need to stock up, with the plus of new products never seen before, less time and free shipment too!!
The bitter in my mouth with the matter of discount code not working is still there, but now i have another site to choose from...
I don't know if Northerner will see me again, maybe if this shipment will go well and there will not be mistakes or missing cans like in the prevoius...but i'll find really difficult to trust again in the discount codes they send me, because this time the nightmare of running out of snus and start smoking again after 16 monthes of snus was too near to me...
I 'm telling these things to remind, expecially to myself, to not wait until the last moment to make an order, hoping in a discount to stock up a little...maybe the code will be unusable and you have to buy less at full price...
Once again, sorry for my bad english...
My 2 cents.
Happy snusing

[fridanortherner]

Still haven't received the email frida

Hi there! I sended you an email through the forum yesterday but it must have disappeared on the way, I'll try again.

Sincerly Frida

[ravekidd69]

Still haven't received the email frida

[KevinNash]

I think that if a single company regularly makes these "one time mistakes" with a lot of different customers who report it on this forum ... you need to make your own minds up as to whether they're a good company to order from!

Yes but it also depends of the company size and the orders to handle, that part is maybe hard to know.

A company with many orders who does let's say 1% mistakes have more chance to have negative feedbacks than a small one who have a higher mistake rate but less order

By the way Frida, I sent you another email, I received today the business solution you offered to me but NOT my real order, 18 days later, the tracking doesn't move at all since the shipping 4 days ago now

[fridanortherner]

Frida are you ever going to email me back or just ignore the email? Lol

Hi there! I just sended you an email. I thank you kindly for your opinions and feel free to get back to me here at the forum or to frida@northerner.com for further questions

[squeezyjohn]

I think that if a single company regularly makes these "one time mistakes" with a lot of different customers who report it on this forum ... you need to make your own minds up as to whether they're a good company to order from!

[ravekidd69]

Frida are you ever going to email me back or just ignore the email? Lol