Help With Northerner.com

[KevinNash]

Hello Frida !

Thank you very much for the fast and effective support you give to me, I really appreciate.

I was sure it was a one time mistake, one of my friends order at your shop for years and is very satisfied.

Every company makes mistakes, the most important to me if how they correct them.

Normally everything is now ont track for my order, I'll report here when I will receive the goods.

I also appreciate very much the business solution you offered to me

[fridanortherner]

Hello, excuse my bad french-english in advance

My first post here but a long time reader and 6 years snus user, thanks to this forum and google trad

A friend advised me northerner so I placed an order 15 days ago at Northerner, only " in stock " snus, 20 cans.

I'll send an email to Frida hoping she will help me because that first experience is a real mess :

My order was on pending for more than 10 days, out of stock of the " in stock snus " I ordered.

Yesterday, I received an " order shipped " email, finally after 2 full weeks, with a tracking link, nice !

But... that shipping doesn't move at all, ups say label created only since 2 days now.

And today I receive another email from northerner : " Unfortunately Thunder Coola, 19.8g, Extra Strong Portion is no longer available. We have cancelled and refunded the product back to your card, you should have the amount back in your account shortly. Thank you. "

So my order is " shipped " yesterday and today some products are removed from it, 15 days after the order ? Come on !

By the way they refund me the 3 cans cost and € 0,25 for the shipping cost... I pay €10,25 for 20 cans shipping, they refund me 0,25 only for 3 cans less in the order ?

And now I am totally out of snus and I smoke, thank you Northerner.

I still don't know if I will receive some snus from my order at this time.

Hi!

First off all I'm truly sorry over the problem this order caused you, and I appreciate you taking time to share your concerns so I now can do my best to help you from here.

Our goal is to provide a consistently reliable deliverys and the best customer service. Based on the experience you describe, we did not meet this goal and your criticism will be used to improve our services. The reason for the delay is that we have seen a large increase in orders over the years that has led us to move to a larger warehouse in order to be able to accommodate this increase in orders. Unfortunately this move has led to the delays. I can see that your order was shipped yesterday and and now should reach you within a few Days.

You will receive a more detailed response in a few minutes to your email regardning your specific order and we continue the conversation there.

Sincerly Frida representative at Northerner

[KevinNash]

Hi Andy,

Thanks for the support.

I sent an email to Frida, I'll keep this thread updated, hoping that's a one time mistake and a good solution for me.

[Andy105]

Welcome, Kevin!
Hopefully, they will make it up to you, and improve in the future.

[KevinNash]

Hello, excuse my bad french-english in advance

My first post here but a long time reader and 6 years snus user, thanks to this forum and google trad

A friend advised me northerner so I placed an order 15 days ago at Northerner, only " in stock " snus, 20 cans.

I'll send an email to Frida hoping she will help me because that first experience is a real mess :

My order was on pending for more than 10 days, out of stock of the " in stock snus " I ordered.

Yesterday, I received an " order shipped " email, finally after 2 full weeks, with a tracking link, nice !

But... that shipping doesn't move at all, ups say label created only since 2 days now.

And today I receive another email from northerner : " Unfortunately Thunder Coola, 19.8g, Extra Strong Portion is no longer available. We have cancelled and refunded the product back to your card, you should have the amount back in your account shortly. Thank you. "

So my order is " shipped " yesterday and today some products are removed from it, 15 days after the order ? Come on !

By the way they refund me the 3 cans cost and € 0,25 for the shipping cost... I pay €10,25 for 20 cans shipping, they refund me 0,25 only for 3 cans less in the order ?

And now I am totally out of snus and I smoke, thank you Northerner.

I still don't know if I will receive some snus from my order at this time.

[Snusdog]

Hurrrraaayyyy for Frida!!!!

Thanks for the help!

[fridanortherner]

I've noticed this about Northerner too. They were my goto for years. I had some of the problems mentioned previously with them over time but on the whole, I found them okay, if a bit "meh". I've stopped using them now because my last shipment was out of date when it got to me (not for the first time) and I'd had enough. They've just let me down too often. A real shame because I've been loyal to them for years.

Hi! My name is Frida and I am the representative of Northerner.com. I am truly sorry to hear that! Can you please get back to me at [email]frida@northerner.com with your ordernumber so that I can look at it more closely. We are very careful that our products are of the highest quality when it reaches our customers, and therefore I take this matter very seriously.


Sincerly Frida

[ravekidd69]

Why doesn't northerner carry Nick and Johnny anymore?

[Burnsey]

snuscentral.com offers a first time order discount of 10% (on product only)... can't hurt.....you need to order enough snus to spread the shipping out over many cans......a few cans is scary, a couple of rolls or the 15 cans for 10 deal gets you into the good zone....also, no sales tax from Swedish shops....

[Andy105]

Alright, thanks Andy105 I'll have to check it out, I made a mock order at my snus.com and hated the price, I'm used to lower shipping since I'm a bronze member at northerner. Do you know if this site offers any discounts on shipping for long time customers?

No shipping discounts that I know of. I usually wait for sales, "buy 10, get 5 free" etc, of my favorite brands, and make a big order. It makes the shipping costs easier to take.

[ravekidd69]

Alright, thanks Andy105 I'll have to check it out, I made a mock order at my snus.com and hated the price, I'm used to lower shipping since I'm a bronze member at northerner. Do you know if this site offers any discounts on shipping for long time customers?

[Andy105]

In yalls opinion what is the best place to order online? I used northerner for awhile cause the shipping was cheap

I've had the best luck myself with SnusCental, ordering from Illinois. 3 or 4 days shipped to my door from Sweden. Get on their email list and watch for sales, to take the bite out of shipping.

[ravekidd69]

In yalls opinion what is the best place to order online? I used northerner for awhile cause the shipping was cheap

[StraightFlushJedi]

I've noticed this about Northerner too. They were my goto for years. I had some of the problems mentioned previously with them over time but on the whole, I found them okay, if a bit "meh". I've stopped using them now because my last shipment was out of date when it got to me (not for the first time) and I'd had enough. They've just let me down too often. A real shame because I've been loyal to them for years.

[Burnsey]

Welcome ravekidd69.........this is a common complaint about Northerner....there are many other online shops with huge selections.....do some looking around in: http://www.snuson.com/forumdisplay.p...d-Online-Shops