Help With Northerner.com

[Snus Boost]

I placed an order 6 days ago and it has been showing "complete" since 4 days ago. I still have no tracking number or snus. After attempts to contact the help desk and the rep on this site I have not received a single response. Annika responds within an hour. If I had ordered from Snus Central I would have had my order Monday. They get snus to me in 3 days from Sweden. Northerner can't get snus from Pennsylvania to Delaware in a week? The customer service appears to be just as bad as it was when I stopped using Northerner 3 years ago.

[Snus Boost]

After reading this I tried again and it did go through. Thank you for the free shipping. I'll give everyone an update here about how the order went. Hopefully I won't have to bump an old thread to do it!

[Trident]

Our IT department is working on the problem right now. There is currently an issue when you shop to the US and change state at the checkout. There is no problem as long as you specify the state at the shopping cart instead of the checkout. I will get back to you when this issue has been solved.

The shipping issue has now been resolved by our IT department and orders to the US can be made without problems again. We here at Northerner feel a bit embarrassed about this so we decided to make it up to everyone by offering free shipping for the rest of the week. The free shipping is valid on all mail and UPS Ground orders.

[Trident]

I just decided to give Northerner another shot after over 3 years but every time I try to place an order I get "The weight limit has been reached. The limit in your region is 10 pounds. Please remove some items from your cart" I went all the way down to 3 cans just to see what would happen. Does anyone have any idea what this is about? Not a good start I will say.

Our IT department is working on the problem right now. There is currently an issue when you shop to the US and change state at the checkout. There is no problem as long as you specify the state at the shopping cart instead of the checkout. I will get back to you when this issue has been solved.

[Snus Boost]

I just decided to give Northerner another shot after over 3 years but every time I try to place an order I get "The weight limit has been reached. The limit in your region is 10 pounds. Please remove some items from your cart" I went all the way down to 3 cans just to see what would happen. Does anyone have any idea what this is about? Not a good start I will say.

[Snusdog]

Hi Andy. Just email me your order number at mikael@northerner.com and I will look into this for you.

Mikael........good to see you mate!

Guys with Mikael as our Northerner contact.....we are in very good hands

Thanks M for taking care of this for us!

[Trident]

I'm in a similar situation....placed an order on 8th January and it still says that it is processing...surely 11 days is far too long? Especially because I waited until after the festive period specifically to avoid a delay? Anybody else got/had a similar problem recently?

Hi Andy. Just email me your order number at mikael@northerner.com and I will look into this for you.

[Trident]

Mikael any updates on GladiusGSF's issue? Did he ever e-mail you?

Yes, that situation has been sorted.

[piks101]

I can understand that you are upset. Please contact me at mikael@northerner.com and provide me with the order number or your name and I will sort this out for you.

And Snusdog is correct. Johanna has been reassigned to do other work. I will do my best to keep up the good work she was doing.

Mikael any updates on GladiusGSF's issue? Did he ever e-mail you?

[piks101]

I'm in a similar situation....placed an order on 8th January and it still says that it is processing...surely 11 days is far too long? Especially because I waited until after the festive period specifically to avoid a delay? Anybody else got/had a similar problem recently?

Andy... post a screenshot that shows processing.

[andymccallum]

I'm in a similar situation....placed an order on 8th January and it still says that it is processing...surely 11 days is far too long? Especially because I waited until after the festive period specifically to avoid a delay? Anybody else got/had a similar problem recently?

[Trident]

No..never got a confirmation. That is why I am a bit upset.

I can understand that you are upset. Please contact me at mikael@northerner.com and provide me with the order number or your name and I will sort this out for you.

And Snusdog is correct. Johanna has been reassigned to do other work. I will do my best to keep up the good work she was doing.

[GladiusGSF]

No..never got a confirmation. That is why I am a bit upset.

[Snusdog]

Did your receive a confirmation e-mail? If so, what is your order #? Also, I don't think your cc is charged until your order ships. I order every month and have not had a single issue for over 24 months that is over 48 orders without a hitch.

Exactly!!!!

Also for everyone's FYI.......the Northerner rep here was reassigned during the recent change around at the company......it is my understanding that she will no longer be the snuson contact.........as of yet, they have not reassigned someone to take her place........I sure they will introduce themselves whenever it happens

[piks101]

Um....but over a week? I get Christmas day and New Years....two whole days. That leaves plenty of time to send an email....

Did your receive a confirmation e-mail? If so, what is your order #? Also, I don't think your cc is charged until your order ships. I order every month and have not had a single issue for over 24 months that is over 48 orders without a hitch.