Experiences with Northerner.com?

[Skell18]

I too am beginning to think someone let one rip up in here

There were times in the past (amid all the PACT chaos) when trying to juggle all the new policies made Northerner's customer service a bit touch and go.

But they have since made great strides to rectify those problems

Regardless.......through it all........... one thing they have never been....... is crooks

sooooo.......I think I also smell a cheek giggler

Maybe berry is a mole from a competitor (who knows)......I guess we could ask him.....but he seems to have gone strangely missing........and unexpectedly so.....what with his 1s of posts

berry......we will give you a fair hearing....but only if we can actually hear you

as it stands now....ol dog is raising the BS flag over camp Snuson

Its flappen in the wind

The wind from the cheek giggler?

[trebli]

You could be right Dog. I gave the poster what I believe is practical advice. We will see if he takes it.

[Snusdog]

I too am beginning to think someone let one rip up in here

There were times in the past (amid all the PACT chaos) when trying to juggle all the new policies made Northerner's customer service a bit touch and go.

But they have since made great strides to rectify those problems

Regardless.......through it all........... one thing they have never been....... is crooks

sooooo.......I think I also smell a cheek giggler

Maybe berry is a mole from a competitor (who knows)......I guess we could ask him.....but he seems to have gone strangely missing........and unexpectedly so.....what with his 1s of posts

berry......we will give you a fair hearing....but only if we can actually hear you

as it stands now....ol dog is raising the BS flag over camp Snuson

Its flappen in the wind

[alopezg1]

hey i think this is going a bit far. I mean i don't think Norhterner are devious , they just seem to have some technical difficulties from time time . I have recieved my Skruff stark Los , maybe a week or two later than it should have taken , but i have ordered before and it has been fine. I mean , the situaltion in the EU is precarious enough as it is . Only three sites i know of ship to EU states , if Northerner went belly up it would be a disaster

[ssgtdirt]

Norther charged me multiple times. When I wrote to them to inform them of this they ignored my emails. When I wrote to them again they blocked my email. Beware Northener is now blantantly stealing from its customers. I think this business is going bust and they are trying to scam as many people as they can. DONT BUY FROM THIS SITE!!!!!!

Sniff... Sniff...

Yep, smells like BS.

If my first post was bad mouthing someone, I would definitely make sure I had all my ducks in a row, and gave plenty of information to support my claim.

[piks101]

Norther charged me multiple times. When I wrote to them to inform them of this they ignored my emails. When I wrote to them again they blocked my email. Beware Northener is now blantantly stealing from its customers. I think this business is going bust and they are trying to scam as many people as they can. DONT BUY FROM THIS SITE!!!!!!

1 post to date, so who are you? Have you ever bought from Northerner before? What was your order number?

[trebli]

Welcome to Snuson. Here is the name of the Northerner representative. If I could I would like to suggest that you drop her a PM and tell her your difficulty. She does seem to be trying to resolve problems and satisfy the customer.

http://www.snuson.com/member.php?8479-Johanna

or

Johanna@northerner.com

[berry]

northerner scam

Norther charged me multiple times. When I wrote to them to inform them of this they ignored my emails. When I wrote to them again they blocked my email. Beware Northener is now blantantly stealing from its customers. I think this business is going bust and they are trying to scam as many people as they can. DONT BUY FROM THIS SITE!!!!!!

[Riggins44]

I'm new here but I think I have given up on Northerner. They were out of my General product order for a month, when I emailed them about it they didn't answer for two weeks. In the meantime I ordered some Off Road from them which showed up expired and dry as the Sahara. I just ordered from SnusCentral for the first time, and while the shipping was higher I received fresh product in two days. Overall the price per can was only a .35 more, well worth it.

[devilock76]

The taxes are included below the subtotal........so taxes should not be the cause............. I think it is just a glitch in their system.....and from your post it seems to be a glitch for those outside the EU.

I don't know......the help desk turned out to be not so helpful.......seems like they would pass this on to IT and have them take a look at it.......but I got no indication that was going to happen...........oh well........ I tried

I see it as well:

Product 	Qty 	Subtotal
Gringo, 50g, Loose Snus 	1 	$3.81
Points Spent 	$0.00
Points Earned 	$0.00
Subtotal 	$6.74
Shipping 	$4.78
Tax 	$0.95
Gift Cards 	$0.00
Grand total 	$12.47
	$0.00

If I had to guess the tax is a sales tax and the difference is a tobacco tax, but the thing is I did this example of 1 can while not logged in so it did not know my state for computing the tax.

Ken

Very happy with the way Northerner handled my order this week. Ordered over the weekend and the dispatch process started the very next working day (Monday) Being an international order when I get it will be in the hands of the postal services/customs but Northerner certainly handled their part of the process efficiently. Looks like things are looking up at Northerner.

[Snusdog]

I placed an order yesterday and no problems, the subtotal was what it was expected to be an everything was right, but some time ago, I was checking to place a mock order with another account (a false account I created with a country outside the EU, just to check other snus brands) and I had the problem you say. I don´t know whay, maybe some taxes...

The taxes are included below the subtotal........so taxes should not be the cause............. I think it is just a glitch in their system.....and from your post it seems to be a glitch for those outside the EU.

I don't know......the help desk turned out to be not so helpful.......seems like they would pass this on to IT and have them take a look at it.......but I got no indication that was going to happen...........oh well........ I tried

[Zubenelgenubi]

Update: I tried placing the order using Chrome, Firefox, and Explorer (as well as from different devices). In each case the problem persisted. So as it stands the above does not look like a solution (at least for me).

Has this happened to anyone else? Regardless watch your subtotals if placing an order

I placed an order yesterday and no problems, the subtotal was what it was expected to be an everything was right, but some time ago, I was checking to place a mock order with another account (a false account I created with a country outside the EU, just to check other snus brands) and I had the problem you say. I don´t know whay, maybe some taxes...

[Snusdog]

Hey I have a question

I did a mock order last night mainly to see if a few of my old favorites would really ship to the USA. However, when I got to the page right before placing my order, the subtotal in my cart had all but doubled for no reason (this was the total of just the snus ............shipping and tax were added below). Has anyone else had this problem and do you know why the price auto increases?

Thanks


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OK here is the reply I got from Northerner..............I thought I'd pass it along in case anyone else runs into this issue............that said I have not had a chance to try it yet but will do shortly

anyway here is their reply

Dear
We are very sorry that you are having problems. It seems to be a browser related issue. Please try again or try in a different browser. We recommend Chrome, Firefox or the newest version of Explorer. Also make sure that your browser allows cookies.

If the problems maintain, please contact us again as soon as possible.

Thank you and have a lovely day!

Update: I tried placing the order using Chrome, Firefox, and Explorer (as well as from different devices). In each case the problem persisted. So as it stands the above does not look like a solution (at least for me).

Has this happened to anyone else? Regardless watch your subtotals if placing an order

[merita]

For the record, I've deleted my post grumbling about Northerner's customer service - they've responded and rectified the issue properly - thanks Northerner!

Therefore, I don't think it's fair to leave the complaint here for Google to find....