northerner.com

[whalen]

I remember it well!

[squeezyjohn]

Aaaaaarggh! Barbie-Sagedil

[Roo]

[whalen]

I just wanted to take a second to personally thank Governor Martin O'Malley for banning me from ever being able to use Northerner or Getsnus again in Maryland. At the time I was quite upset and did not fully appreciate the misery he was trying to save me from. In hind site, he was just trying to save me the endless trouble and frustration of trying to order anything from them, so thank you for seeing what lay ahead, I will try to better understand your true motivations the next time you bend me over.

[chanilla]

Still waiting on an order that I paid for two weeks ago. Smoking cigs. I really really hate northerner, there is no adequate explanation for a screw up this back and lasting. No replies to any messages.

[SnusoMatic]

I just noticed that my two rolls I added "subtotal" up to $103 something, when when I do the math, they should only be like $60ish.


Weird..?

they try to charge me $23.93 tax on a roll when my tax should be around $1.50.

[jmdkodiak]

I just noticed that my two rolls I added "subtotal" up to $103 something, when when I do the math, they should only be like $60ish.


Weird..?

[Frankie Reloaded]

My order from Oct. 1 has just changed from pending to complete. I think they are working.

[squeezyjohn]

OK they answered the help desk query. Well they replied to it ... it's hardly an answer if you read what it says!

Dear John,
I am sorry part of your order is still not shipped. This part is shipping from the United States. Unfortunately we are still delayed due to the new change. We are working on this issue and hope to have your order out soon.
If there is anything else I can do for you, please feel free to contact me.

Thank you, Amy

Thing is - it doesn't answer the question which is why are you holding my money when the order is for items that the Northerner website shows as "in stock" - oh! and suddenly my order is now 2/5 shipped! I simply don't understand how this new system works. Are they sending single rolls from the Swedish warehouse to the USA, unpacking them and re-packaging them up as single rolls to send out to the EU?

Cheers

Squeezy

[muddyfunkstar]

My monday order is still pending, too.

They have us over a barrel.

[squeezyjohn]

Well I have an order in with them ... from the time the website changed and still only 1/5 of my order has been shipped. The rest is just "pending" despite those items being listed as "in stock" according to their site. I have asked why through their helpdesk but have had no response.

I really hope they are reading here ... it should make some really uncomfortable reading for them.

Their business only really is still in existence because their customers are addicts of their product - some of whom don't have any other option! In any other field of online shop their customer base would have completely jumped ship by now!

I would like to say that this is my last ever order with them. I will try and make that the case by any way possible!

Squeezy

[Xakz]

I have never had a problem with BUYSNUS or the shop at SNUS CENTRAL.

I don't mind paying a small amount extra either over NORTHERNER.
Northerner has already lost 2 of my orders in transit and their reply to me is "we aren't responsible".

Now I have currently (or "had" as the case may be) around 800 points at Northener.
So they better have a decent compensation when it comes to those bonus points or i'm taking my business elsewhere.

Seriously Northerner! get your act together... this is a disaster. Even the "contact us" link at the bottom of the page isn't working. You're losing sales and customers FAST!! And I don't mind saying it one bit!!

[heapbag]

Hey Heapbag where ya been?


Buysnus started that sale at exacly the same minute they raised ALL their prices by about $5 a roll average.

so you can expect northerner to follow suit soon after they get the new site working properly.

Northerner and Buysnus will be close in price except for the short time when one actually raises the price and the other finds out.

My advice is to always do mock orders on each. When deciding keep in mind that northerners point system is just slightly better than Buysnus's. At notherner you buy 10 rolls you get one free...at buysnus you have to buy 11 rolls and its actually a discount on your order...which has its problems. If you place an order for 12 rolls one of them will end up being free...the problem is that their system is set up to select the cheapest rolls of the order. sucks....but at least they have a points/discount system.

Hey PP good to hear from you. Yeah I've been in the game for a bit now, I do the mock orders etc. but you're right each company knows full well what the other is doing. I miss the old days of Premiumsnus with their lower prices and flat $5 shipping.

Hope you get your Northerner order shipped soon. I placed my order on Saturday and as of today it is still "pending" but I have no right to complain when you and others have had to wait even longer.

However, I'm running out of loose and a 1-click prilla from the Icetool just seems.......wrong.

[Frosted]

They did send a newsletter. Check your spam basket maybe? Or did you actively unsubscribe?

That's probably what it was then. Thank you - I stand corrected.


Edit ...........it won't let me sign up anyway.

[Frankie Reloaded]

So, they put up an announcement on FB. Believe it or not, there are people who aren't on FB. So why don't they put an announcement on their website? Maybe I'm just being a bit t'ick.

They did send a newsletter. Check your spam basket maybe? Or did you actively unsubscribe?