Buysnus, Offroad & shipping weight

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  • Xobeloot
    Member
    • Jan 2008
    • 2542

    Buysnus, Offroad & shipping weight

    I just went to order another roll of my Offroad Cranberry Los when I got to thinking that something was not right.

    I realized that Buysnus is still calculating shipping weight based on the metal cans. I have yet to see it arrive in a metal can, only plastic. In essence, I am paying for shipping of an additional 200g that I could be putting towards additional snus that weighs 200g (roughly 3-4 cans of los).

    I am awaiting response from Buysnus as to whether they are shipping metal cans right now (which i doubt). If nothing else, I hope they take the time to correct the shipping weight. This is my favorite flavored snus and would rather be able to get more snus as opposed to paying more shipping.
  • Xobeloot
    Member
    • Jan 2008
    • 2542

    #2
    Response within an hour:

    Hi Kevin,



    We really appreciate that you saw this incorrectness on our site and that you sent us the email about this! We always trying to have correct information for our customers but here we can see that we failed, we are very sorry for the inconvenience! We have now updated the Offroad snus and we will also look through all other snus to make sure that everything is correct.



    Thank you and have a nice day!


    Thank you Buysnus for your incredible customer service!

    Comment

    • Premium Parrots
      Super Moderators
      • Feb 2008
      • 9758

      #3
      Great Job Mr. X. Thanks for taking care of that for all of us. Are they sending you a T-shirt? Yea Right..........
      Grant me the serenity to accept the things I cannot change, the courage to change the things I can, and the wisdom to hide the bodies of the people I killed because they were annoying......





      I've been wrong lots of times.  Lots of times I've thought I was wrong only to find out that I was right in the beginning.


      Comment

      • Xobeloot
        Member
        • Jan 2008
        • 2542

        #4
        Actually, they gave me a discount code which was equal to about $15.50 USD. My order for a roll of my offroad cran loose, a can of phantom blue loose and one freemystery can came to a whopping $17 shipped.

        Thanks for the discount buysnus!

        Comment

        • Craig de Tering
          Member
          • Nov 2006
          • 525

          #5
          Buysnus never disappoints. They sure know how to keep customers happy.
          The whole metal<->plastic can thing is an honest mistake anyone could've made. Especially with the huge amount of new snus coming out and older brands being retired all the time.

          Comment

          • Xobeloot
            Member
            • Jan 2008
            • 2542

            #6
            Most definately an honest mistake. I am just (once again) extremely pleased with the speed and thoroughness of Buysnus' customer service people

            Comment

            • Steel Blue 91
              Member
              • May 2008
              • 163

              #7
              A serious "Well done" to Xobeloot for catching the issue and to BuySnus.com for the prompt response to, and correcting the problem.

              Comment

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