Kiss my BUTT Northerner

[phantom]

I contacted them to ask why they don't have Phantom[Rothbrix] Brown anymore all I got was an email acknowledging my email.

[lxskllr]

What would your next move be if you were Northerner? I think it's either die a slow death with the US warehouse or ditch it and go back to Sweden with their tails between their legs and start selling Swedish sweets and nordic jumpers again

I'd look into setting up a Russian distribution system. Maybe it isn't feasible for various reasons, but having something close to the EU that isn't the EU seems useful to me.

[squeezyjohn]

I just had a look on the site. If you choose the UK as your country then all products from the US warehouse show up and almost everything is out of stock apart from some Thunder and some very niche products like the purified snus and chess. However if you enter the country as Sweden then you end up with almost the whole lot in stock and available to buy.

I don't think they're going out of business. But I do think that they are slowly closing down the US warehouse without telling anyone that's happening. It's a shame that the EU business has meant that we lose both ways as we are not allowed to order from the Swedish warehouse. At least Northerner can go back to shipping from Sweden to the US like they did before.

This company started off by selling all things you could only normally get in Sweden to the rest of the world from their Swedish warehouse. One of those things was snus which quickly became the biggest thing they did ... and then the only thing they did with other tobacco products thrown in the mix ... then they started expanding in to the USA with the US warehouse and that was the first time any of us noticed a drop in the level of service from them. My guess is that they over-specialised and over-stretched themselves as a company at that point and have been trying to catch up ever since (nobody keeps that low a level of stock they are serious about supplying if it's still business as usual) - the result we see is just plain bad service.

What would your next move be if you were Northerner? I think it's either die a slow death with the US warehouse or ditch it and go back to Sweden with their tails between their legs and start selling Swedish sweets and nordic jumpers again - personally I think they'll do the latter. But they have annoyed a lot of snus users around the world who won't trust them anymore with the farce they have become in the last 4 months. As I say - it doesn't affect me as they are unable to send snus from Sweden to the UK in the current situation.

The moral of this story ... well don't do what Northerner did!

[Fazer]

So i just got a message they are refunding my out of stock purchases and shipping the rest. So I got Oden's Original Los, Roda Lacket Los, two kinds of Julesnus (one was free), And thats it. No Ettan, Odens extra strong, and no Gotesborg Rape.

But I am relieved to hear from them finally. If they can just get this in the mail I know it will get here.

That's a bummer about the Ettan and Göteborg Rape! At least you got the Oden's Original Los, and Roda Lacket

[Zimobog]

So i just got a message they are refunding my out of stock purchases and shipping the rest. So I got Oden's Original Los, Roda Lacket Los, two kinds of Julesnus (one was free), And thats it. No Ettan, Odens extra strong, and no Gotesborg Rape.

But I am relieved to hear from them finally. If they can just get this in the mail I know it will get here.

[Fazer]

It looks like i should hold on to my last 4 cans of pioneer los, because that's the only place i can get it. I'd love to be able to visit this link http://www.pioneersnuff.com and shove it in the cart. Hey, Pioneer .... You really should start shipping to the whole world

[SnusoMatic]

I see the defenders have finally even given up. a part of my job, just a part I pack and ship about 300 orders a week from a handful of websites. I am one person. I made the websites, I order in stock , I pack it, I ship it and I answer the emails about it and often I even answer the phone calls about it. I also travel 90+ days a year on business. I also pack pallets and arrange shipping for those too. I am only one guy and I work no more than 50 or so hours a week. If Northerner did even 1000 orders a week (doubtful) they would need all of 5 people, 3 to pack and ship, 1 to cook the books and one to watch over the other 4. If they only did 100 orders a week at 50.00 each with a profit margin of 30% then they will quickly go under (or slowly as it seems) overhead bills would kill that quickly.

I believe Northerner has never had the volume to hire a crew, and the few that run it are starving to death. But part of the trouble is the lack of effort to customer service and keeping items in stock has led to their demise. They could have built a solid reputation and then hired the people as they could. But it seems they chose not too. It might very well be to late to save it. But I hope they do someday as it would be nice to have a stateside avenue for reliably acquiring snus.

I wanted/want northerner to be successful. I tried my best to support them by buying snus and when people would be screwed I would say hey they will make good. I don't want to say anything about them that's not the truth. I have bought from them for something like 6-7 years. They made mistakes but have always made good on them. At times I got irritated because I had to wait but never more than a couple weeks. I could throw out some guesses as to why there are so many problems but I will keep it to myself.

These times are causing me plenty of money problems. I hate for them to have money issues. I will say this, I don't belive the owner is out to screw anyone. I still hope they get it together.

[Bigblue1]

Ye Gods I wish I had read all this before I ordered from them. My order has been "pending" for a couple weeks.

This hsit is just unacceptable for any web shop. You just can't make people wait weeks on end for their goods especially if your selling a perishable item. At this point my opinion is Northerner needs to fail and be bought on the cheap by some one who gives a shit.......

[Zimobog]

Ye Gods I wish I had read all this before I ordered from them. My order has been "pending" for a couple weeks.

[Paco]

If you like the General line and don't reside in the EU, try snusauction.com. The shipping is included in your bid.

I'm mad I didn't discover this until like a week after they shut down lol. But back to the subject it's sad they suck so bad when they own like every other snus site out there now besides SC and BS.

[Ainkor]

it is too bad. I see it quite a bit in my line of work though. Some people start something up without the ability to lead it or get the folks they need to lead it and they kill the business. Should give me a call Northerner, I'll whip that shit into order..... And I know customer service Hate to see a good business go down due to fixable issues.

[texastorm]

I see the defenders have finally even given up. a part of my job, just a part I pack and ship about 300 orders a week from a handful of websites. I am one person. I made the websites, I order in stock , I pack it, I ship it and I answer the emails about it and often I even answer the phone calls about it. I also travel 90+ days a year on business. I also pack pallets and arrange shipping for those too. I am only one guy and I work no more than 50 or so hours a week. If Northerner did even 1000 orders a week (doubtful) they would need all of 5 people, 3 to pack and ship, 1 to cook the books and one to watch over the other 4. If they only did 100 orders a week at 50.00 each with a profit margin of 30% then they will quickly go under (or slowly as it seems) overhead bills would kill that quickly.

I believe Northerner has never had the volume to hire a crew, and the few that run it are starving to death. But part of the trouble is the lack of effort to customer service and keeping items in stock has led to their demise. They could have built a solid reputation and then hired the people as they could. But it seems they chose not too. It might very well be to late to save it. But I hope they do someday as it would be nice to have a stateside avenue for reliably acquiring snus.

[Frosted]

i know its been thought before......but I think theyre going/have gone out of business. if not......im thinking maybe they should be shut down

[sgreger1]

Just for the record, I have been boycotting Northerner and havn't bought from them the entire time ive been gone the past few months. Never again. Too much hassle. Especially since my local cigar store carries snus now.

[Psilocybin]

Northerner - a failure!

Placed my latest order a month ago. I have received 5/20 cans. I have 3 tickets open and they are straight out ignoring me. They will answer one of them about where the rest of my order is. It hasn't even shipped yet! Mad, never ordering from them again