Dear Northerner

[Andy105]

Good deal!

[Premium Parrots]

$10 cheaper, including shipping?

yes sir. I always figure in the shipping when I compare. Lately Northerner has been cheaper everytime I compare. Last order of about 5 rolls they saved me about $110 over buysnus...and there were no special offers at either vendor. And it appears most of Northerners previous customer service issues are resolved.

[Andy105]

Buysnus currently has free shipping but Northerner was STILL over $10 cheaper.

just sayin

$10 cheaper, including shipping?

[Premium Parrots]

placed another order today. I compared prices between Northerner and Buysnus as usual. Buysnus currently has free shipping but Northerner was STILL over $10 cheaper.

just sayin

[DanF]

Not being a software/web site guy I am curious if anyone here might shed some light on this?

At The Northerner like all sites you have a "cart" where you can add (or delete) items before you go to the "payment button".

The Northerner sometimes allows you to select an item (can) on your account page and to add it with a click at no cost.

So yesterday there are two different cans above my cart that are free. It doesn't say one can is free it appears that they both are free. As has been in the past.

Before, I would just click on the cans and they would jump into my cart. Magic!

Yesterday I click on the first can and it pops into my cart and the other can which was next in line was the one I would have preferred. The other can disappeared as soon as I "choose" the first can.

(Yeah I know this is stupid but I'm looking for a software guy here, Ok?)

So I send off a quick note to The Northerner about this monumental financial painfully expensive mistake asking them to just switch the cans.

OK I need to get a life! Cut me some slack!

Anyway they almost immediately (next day) respond!

Here is what they said in about three lines of script.

(This is where that software guy here will come into the picture.)

They apologized profusely and they said "Sorry, we can neither add the one can ($$$$) you wanted nor can we delete back the one ($$$$) can you actually added.

OK! This is a web site software thinghy going on and I'm just curious about the minutiae in life.

Who wants to do me huge one and help me sleep tonight?

Dan

P.S. This is not a rant on The Northerner!

[DanF]

Just an update on The Northerner.

My first order: Came from PA to Mass took 10 days.

My second order: Came from Sweden to Mass took 7 days.

My third order: Came from Sweden to Mass took 4 days.

My recent order: Came from Sweden to Mass took 3 days.

How an order can come to me from Sweden in three days with the same cost of shipping I have no clue.

Dan

[DanF]

The years of abuse has turned me away from them forever. Buysnus left a roll out on an order I had for about 100 cans. They sent me 21 cans for free as an apology. Northerner once sent me 3 rolls of thunder wintergreen instead of 5 of thunder frosted....they called me a liar and closed my ticket.

I typically don't hold a grudge but there have been so many repeated problems with Northerner they have lost me forever

Thunder

I see your point!

I'd feel the same way too.

Dan

[Thunder_Snus]

I gotta agree with this post on all points!

I ask them a question: response in 48 hours.

They have a lot of product and they ship it from Sweden to my front door in four days. UPS with an adult signature required upon delivery (which I can live with).

The one time they left out a single can: my credit card was reimbursed in a few days.

Only good relations with The Northerner to date.

Dan

The years of abuse has turned me away from them forever. Buysnus left a roll out on an order I had for about 100 cans. They sent me 21 cans for free as an apology. Northerner once sent me 3 rolls of thunder wintergreen instead of 5 of thunder frosted....they called me a liar and closed my ticket.

I typically don't hold a grudge but there have been so many repeated problems with Northerner they have lost me forever

[DanF]

Northerner has got most, if not all, of their customer service problems sorted out. It seems that they are trying to make up for the full year of hassel because for a short while now I see that Northerners prices are way lower than buysnus and snuscentral. That's including the shipping. I would never purchase snus without checking the prices at both Northerner and Buysnus. As I said...Northerner has been quite a bit lower priced in the last few months.

.....and theres no more warning stickers on them anymore. Yaaaa

I gotta agree with this post on all points!

I ask them a question: response in 48 hours.

They have a lot of product and they ship it from Sweden to my front door in four days. UPS with an adult signature required upon delivery (which I can live with).

The one time they left out a single can: my credit card was reimbursed in a few days.

Only good relations with The Northerner to date.

Dan

[DanF]

Also...HEY DAN...welcome to the site! Told you these guys were full of it....knowledge that is :-) Especially that Snusdog guy, lol

Best advice I've had in a long time, Rick!

Thank You

Dan

[Premium Parrots]

Northerner has got most, if not all, of their customer service problems sorted out. It seems that they are trying to make up for the full year of hassel because for a short while now I see that Northerners prices are way lower than buysnus and snuscentral. That's including the shipping. I would never purchase snus without checking the prices at both Northerner and Buysnus. As I said...Northerner has been quite a bit lower priced in the last few months.

.....and theres no more warning stickers on them anymore. Yaaaa

[Thunder_Snus]

Who would have thought the sticker guy at Northerner would do a shitty job.
Hate Northerner, hate their constantly out of stock practices, hate their terrible customer service, hate i have to contact customer service because they always mess up my order.
Just go to buysnus or any other site my friends. It can all be avoided

[rickcharles606]

This is correct.

My first ship came from PA (with stickers). All since come from Sweden: within four days (no stickers).

Dan

Also...HEY DAN...welcome to the site! Told you these guys were full of it....knowledge that is :-) Especially that Snusdog guy, lol

[rickcharles606]

The sad part is that the manufacturers are now adding these warnings(lies) to their US labels, but only the ones that are serious about selling into brick and mortar shops here in the US. The good part is that Oden's, Thunder, Offroad and Jakobsson's are serious about gaining market share in the US, so we can now go to shops and buy them.

As a side note, Northerner ONLY added their stickers to brands that didn't already have a US label, once these manufacturers started producing their own US labels that included the FDA's warnings, the Northerner stopped. I'm sure they'd add them to the multitude of SM brands that weren't intended for US distribution, just to be safe :-) I would

[muddyfunkstar]

Don't judge a book by it's cover. It's what's inside that counts

Nah, to be honest, the one time I ordered snus from the northerner US warehouse, the first thing I did was peel/rip/scrape off those damn labels. I'd previously done a lot of PR with my wife about how snus is much safer compared to ciggies. Couldn't really have a roll of cans screaming MOUTH CANCER at her every time she opened the fridge.