Are Northerner to be trusted?

[WickedKitchen]

I still trust Northerner. They had some big problems with my orders that started about a year ago but that seems to be ironed out for the most part. The thing that irks me now is that you can't request that your order come from all one warehouse to reduce shipping expense...or at least I don't know how to do that.

[Bigblue1]

I still trust Northerner. . The thing that irks me now is that you can't request that your order come from all one warehouse to reduce shipping expense...or at least I don't know how to do that.

Won't be a problem in about a month. But I get where your coming from. Still with my last order having to be split cuz I wanted some LD and HDT I probably paid a lil more for shipping but based on past orders coming directly from Sweden it was probably only 5 bucks more. And if I consider the fact I was getting my HDT for half price compared to anywhere else that i still would have paid at least 5 bucks to get it shipped from, I really can't complain. You see I saved at least $4 a can by 4 cans = $16 and really less for shipping @$6 than If i had used dave or Tom. I Really should have bought a case tho, In light of the newest news on ordering snuff thru getsnus. Damn, Guess I'll have to do that before the end of June.

[AtreyuKun]

Honestly, I've never had a problem with Northerner. I'll continue to use them for the foreseeable future. It was after all the first place I ever ordered from.

[chadizzy1]

Frank confirmed, as I remember, that each time a customer loses their shipment to to post or customs problems, they will re-ship the order. That, I think, is outstanding...especially considering that these problems are not caused by Northerner and it really isn't their obligation to deal with it. And, if someone ordered a few rolls, that has to cost the company a significant bit of money. It also opens them up to being taken advantage of by an unscrupulous customer. But they do that, I imagine, under the belief that it is better to re-ship the order and absorb that cost than to perhaps lose a customer in the future and lose more revenue in the long term. That's the mark of outstanding customer service.

I will confirm that, I ordered from Northerner's Snus.com site and had two rolls lost in the mail, and they reshipped them out with the quickness, I had them in like 3 days.

[jtwh20]

Honestly, I've never had a problem with Northerner. I'll continue to use them for the foreseeable future. It was after all the first place I ever ordered from.

Same here