I wrote to buysnus.com, and they were very apologetic about the lost can of snus. They're going to resend the Ettan, as well as 2 additional cans of Phantom, and give me 10% off my next order. I thought that was very generous of them, and is an exemplary example of customer service 8)
Swiss Post
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Originally posted by markcatThat's superb customer service! Am I to understand buysnus.com ships in envelopes, while Northerner in boxes?
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I love that Northerner 24 pack!I'll always remember that as my introduction to snus. But with all the hype about loose, I couldn't resist and ordered a couple of cans of General loose from Iwan Ries out of Chicago: http://www.iwanries.com/Swedish_Snus_C1410.cfm
It was basically the cheapest way for me to try loose after investing in the 24 pack.
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Well, my order is a day later than usual and still not here. So far the Swiss Shipping has not been good for me. :x
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Don't get me wrong, I'm still a BuySnus supporter (after all, I just gave them a lot of money in return for product), but the prevailing opinion seems to be that Swiss Post might not have been the best idea.
I think I'll most likely save up for the extra $35 (!!) or so to ship my next order via UPS, just so I don't look like a complete and utter moron every time I go to the mailbox and just see bills.
Transcript of my mail check today:
jqlynch: I'm going to go see if the mail's here.
jqlynch's cat: meow
jqlynch: Wow, I'm talking to my cat. I guess no one else is home.
jqlynch's other cat: mrrrow
jqlynch: Shut up.
[Bring in the bills and realize that there's no packages]
jqlynch: Mother-F***ER!!
jqlynch's neighbor: Language, young man!
jqlynch:
I've now been awake way too long, so bye.
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I just found out that in my case, Swiss Post isn't to blame. buysnus.com had set a tentative ship date of the day after I ordered, but never actually shipped the order. Apparently, they were backordered and didn't mention it in the past couple weeks. It was my first order, so I didn't realize that they didn't send me a notification that they had actually shipped it.
So, Swiss Post, if you're listening, it's not your fault.
And while buysnus is throwing in some extra as an apology, it's always frustrating when folks can't at least let you know that something's gonna ship a week and a half late.
- Jeff
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Well, my order arrived today (in one piece, thankfully). Turnaround of 9 business days (8 if you don't factor in a lot of travel on shipment date). Swedish post seemed to work better.
I think that from now on, I've tried enough to where I can settle on some favorites, and just order rolls and the occasional one- or two-off cans, and since it's already going to be up there money-wise, I may just spring for UPS. :P
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