Experiences with Northerner.com?

[Roo]

Legal action... they would be foolish not to see that coming for this sort of behavior. They also are quite foolish to not come here to snuson to address the issue, it's not like they don't know this thread exists. Foolishness aside, they are straight-up reckless to not address the problem on their own website and in response to emails from customers. If even a stock reply -- "dear customer..." No one can make the case that they don't have time or manpower to do that.

[Ragge]

Stay away! I placed an order and payed the full amount 7 weeks ago and heard nothing since. Tried to email at least 10 times, no reply. I am certain they are insolvent now. Found the company data on the web and got the cell number to one of the owners (Frank Svandal), left less pleasant voice mail. Expect nothing....

http://www.balticnordic.com/northern...l/company.html
http://www.allabolag.se/5565591699/N...Scandinavia_AB

If you are, like me, being ripped off by these guys, please reply to this thread and we can collectively take legal action. I am Swedish (living In Holland) and have the means to take them on.

/roger

[Crow]

Are the products exact on both MaKe Webo sites (BuySnus and SnusCentral)? Or does one site have brands that the other doesn't? I haven't shopped online for snus in awhile.

[Joe234]

I am a snuscentraler now

[Mordred]

I've been a customer for a number of years until placing an order recently for around €55.

Finally received a shipment email and then.....nothing. I've not got a real issue with lost post or customs etc, what I do have a problem with is getting no response to any of my inquiries.

No reply to multiple emails to their support address
No reply to multiple support web forms submitted
Unable to find a telephone number but know I have spoken to them in the past.

Anyone else having the same issues?

I've informed all other Customers I know they've had problems with their website and now delivery orders. Until this is resolved we will no longer order.

Northerner was never cheap and never the fastest, but so far, all my orders have arrived eventually.

[Joe234]

The price is high at The Northerner now.

It is cheaper to order from mysnus in Sweden and pay all taxes
than ordering from The Northerner.

[Mr. Snuffleupagus]

I think they might respond quicker through Facebook which sucks.

[Roo]

Yeah I may have heard something vaguely similar at some point from others?

[prodsquad]

Northener took my money and.......

I've been a customer for a number of years until placing an order recently for around €55.

Finally received a shipment email and then.....nothing. I've not got a real issue with lost post or customs etc, what I do have a problem with is getting no response to any of my inquiries.

No reply to multiple emails to their support address
No reply to multiple support web forms submitted
Unable to find a telephone number but know I have spoken to them in the past.

Anyone else having the same issues?

I've informed all other Customers I know they've had problems with their website and now delivery orders. Until this is resolved we will no longer order.

[chanilla]

I ******* hate northerner. I order over two weeks ago, they took my money over two weeks ago, and they have not replied to my ticket I sent two weeks ago asking why I didn't get a confirmation email. I ordered when I had 3 tins of snus left, sure that that would hold me over til the order came through (reasonable, no?). Anyways, I haven't heard a peep out of northerner aside from the invoice I got on my (last month's, by now) credit card statement. I am fuming. I've been smoking cigs over here in Germany because the snus hasn't arrived and I absolutely hate it. I hate northerner with a passion. What's more, not only is it likely the package won't arrive (it has been updated to "pending" so I can only assume they got the order) by tomorrow, the next day I leave for a week long trip. So even if northerner somehow got their **** together enough to ship this thing out to get here in a couple days, it will still be 3 weeks at the very least without snus. I blame northerner for this completely. I know they had some trouble with their site, but these issues have been going on much too long for it to be anywhere near acceptable for any sort of company whatsoever.

The good news is that you can call mon-fri 8 to 5 or something. I know that, because they say that in the email. Oh whoops, they forgot to list their phone number in the email. That's fine I'll just check their contact page on their fancy new website. Oh wait, nope, that's just their contact/email form, I'll go ahead and use that. OH WAIT, THEY DON'T EVEN RESPOND TO THAT EITHER!

[muddyfunkstar]

My latest northerner experience has been pretty poor. I made one order a while ago, it took weeks to arrive and when it did half was missing. They did ship the missing stuff without too much hassle, though.

The order I placed last monday is showing as pending, though. Bit poor.

[ENTP]

Welcome to the forum mate

I agree with Roo and Lx........You'll get your snus.....but with all the confusion with their new web site.....it might be 10 day or so

When you get it..........let us know what you like and dislike

Next order you might want to try a sample box......or just make one up of your own.......try a variety and don't throw anything away......if you don't like a particular brand at first........stick it in the freezer and revisit it in a few months........your taste will change

I HATED the General at first, and was blown away by the flavor of Odens. The Odens dripped a lot though. I liked Icefruit quite a bit, it was the first tin I finished.

After I finished the Icefruit, I switched to Generals, because the Cold was was too strong to enjoy more than two or three times a day. I ended up really enjoying the subdued complexity if the general, it has a very dignified flavor, and good nic hit.

That said: They all dripped a bit too much for my taste, so I will be trying white portions next:

I ordered 2Goteborgs Lime whites, tre ankare, general white, 2thunder frosted strongs, and odens lakrits (because I like licorice).

I'll use the non-whites for when I'm in the mood to spit

I wish Northerner would hurry up though... I used the 2 day shipping option wednesday, and it's friday already.... Had to get a tin of grizzly (eww I know, I want some damn snus) to tide me over

[Tristik]

~~
First to ENTP: You might want to try some White Portions. They take longer to get soaked in your lip and usually take longer to drip because of it. However, the trade off is that they are usually a bit more subdued in the flavor department because of it. You'll feel more tingle depending on what snus you use. Stronger snus can give a bit of a burn or tingle, and some people get a bit of it from various mint ones (like you got with the Oden's Cold). The tingle usually stops happening after you've been snusing for awhile though, so don't expect to keep getting that if you end up snusing for a long time. You'll still get it once in awhile when you try a new snus (I still get it with General Wintergreen for example, because I rarely have it).

To everyone else: Just want people to be aware that Buysnus doesn't add all the taxes to their orders when you buy from them (at least for the USA). You have to report all your purchases throughout the year on your tax returns and pay the appropriate taxes. Most people don't, just wanted people to realize this could eventually bite them in the ass and is what makes Buysnus appear so much cheaper than some other sites like Notherner.
~~

[ENTP]

I like all of them, but the problem is the drip... Also, I don't feel a tingle as much as I would like, and am used to with camel robust/marlboro mint (except odens cold).

Is there any recommendations for me?

Also, I hated the general at first, and tried it a few days later and quite liked it.

Again teh problem is the drip... It makes my spit brown, hurts my throat, and makes my lip all gator-y, a problem I never had with American snus...

[jyyns]

I have been looking through alternatives to order snus from, but living inside EU makes it kinda difficult. Are there any reliable companies that ship to EU (my first online order was from Northerner and it has been a week and the order is still pending, took my money though). I currently live in uk.