Mr. Snuff - NOT happy

[precious007]

I emailed them, and a week later they got back to me and let me know it would appear one day. I don't know if hes a SOB or not, but probably won't order from them again. I can see an extra week for customs and bridges, but not a month.

I've waited a whole month with Northerner.com ...

Shit happens ... I'm not sure ... probably Mr. Snuff has already shipped the package a month back...

Don't you think it's the custom's fault probably ... I mean lets be fair ... just a though..

[raptor]

Doesn't he ship Royal Mail just like Toque? It took 11 business days for my package to arrive. Mr Snuff prominently had the weather issue displayed on his page, and there is holiday shipping traffic. And there might be customs issues. A lot of factors. This is international shipping, it's not as smooth, no tracking, etc. Red flags should only be raised when several people comment on really slow shipping and inattentiveness to emails.

[Condor]

Doesn't he ship Royal Mail just like Toque? It took 11 business days for my package to arrive. Mr Snuff prominently had the weather issue displayed on his page, and there is holiday shipping traffic. And there might be customs issues. A lot of factors. This is international shipping, it's not as smooth, no tracking, etc. Red flags should only be raised when several people comment on really slow shipping and inattentiveness to emails.

Oh, I'm not the first. There's a few threads on it.

[raptor]

If his service is going down the tubes that would suck as nicotine rush doesn't take mastercard.

[TheJanitor]

After a month I'm betting it is just lost, I have enough to last 10 years, you can come hang out and stay cool with me and my friends.

[Rattlesnake]

http://www.toquesnuff.com/
http://www.snuffstore.co.uk/
http://mrsnuff.com/
http://nicotinerush.com/

[precious007]

After a month I'm betting it is just lost, I have enough to last 10 years, you can come hang out and stay cool with me and my friends.

LoL me too ...

There's like 500 tins in my stash

I don't take snuff that much though ..

[Rattlesnake]

LoL me too ...
Seriously Stop by my house on your way home I'll give you some to take home for Christmas.

[jagmanss]

Well, I ordered my snuff from Mr. Snuff on the 12th or 13th and it still hasn't gotten to me. When I asked them what was up with it, I was basically told, 'stay cool hangin' with your friends and it'll show up some day. Deliveries are slow this time of year. No big deal.'
That wouldn't be so totally unacceptable if I ordered it this month, but i didnt. I ORDERED MY SNUFF IN EFFING NOVEMBER. It's been over a month. not to mention I ordered some Sennheiser headphones from Germany and got them in 4 days. So, apparently they didn't get the 'everything is slow this time of year' memo. Actually, everything I ordered for Christmas presents has gotten to me quickly and efficiently. Yes, I know "it's out of their hands after it leaves their office and has been shipped". This is still very unsat. I'm starting to doubt they sent it.

Oh, I'm not the first. There's a few threads on it.

Welcome to my world Condor I've been waiting over a month too for my first order from Mr. Snuff, So this is not an isolated incident and some of those threads were from me.. Hell!!! Don't get me started, As each day goes by I get more and more pissed... But I'm sure Dave would Reimburse me if that is what i wanted, But i don't.... I want my Snuff...

To top it off I called and spoke with Dave at mr. Snuff and is very nice, But nice is not getting me my product that I ordered.... As part of a resolution for my order going ( Well!!! Where ever the hell it went ) Amuck. He was going to send me out 2 tins of part of the order... Now I'm waiting 2 weeks now on that.... Guess i gotta 'stay cool hangin' with my friends and it'll show up some day too. They can't do any inquires with Royal Mail until 28 business after it was sent.. Great!!! That takes me after the holiday's....

So Let this thread be a Warning to all who decide to place an order from here on out with Mr. Snuff .... You may or may not ever get your order and if you do consider yourself lucky... Better order months in advance of wanting something...

My first order with them along with Condor's has nothing to do with weather or the Holiday's being the hold up. I placed my order November 10th had problems with an out of stock item, ( Just My Luck ) Got that resolved with multiple e-mails and phone calls and it was supposedly shipped on November 16th...

[TheJanitor]

http://www.toquesnuff.com/
http://www.snuffstore.co.uk/
http://mrsnuff.com/
http://nicotinerush.com/

I've ordered from all of them without an issue. Snuffstore.co.uk has great customer service, not that the others don't, I just don't see snuffstore mentioned much here.
Condor, what did you order? I may be able to send you a few grams of different snuffs if you are out.

[jagmanss]

I'm waiting on an order too.

So Tom, How long you been waiting? Let's see who has been waiting the longest contest... Where we all win, But I think I'm in the lead so far...

[jagmanss]

I've near exclusively ordered from MrSnuff, and I have nothing but praise for him. They did have bad weather, and he did post that customs was being a problem. I believe he does the best he can, one's it's in the mail though, it's out of his hands.

IMO, That's all fine and dandy and I'll bet he does the best he can or did, But to me now it is just a bunch of excuses and a cop out... I think he needs to re-send mine and condor's Full order and keep on sending them until one reaches us in a reasonable amount of time... Not over a month, Like condor I can see an extra week for customs and bridges, but not a month or over.... I don't give a shit about the royal mail policy of having to wait 28 working days before he can make an inquiry... Not my problem and shouldn't be... Make your inquiry after the 28 working days and have the Royal mail either re-emburse you or send you back the product, But in the meantime orders should be resent to customer's... Again just my opinion.. But that won't matter I'm just a customer who paid for product and didn't receive it...

My feeling now is if your product can't be received by U.S. customers then don't offer it and sell it.... Plain and simple...

[bipolarbear1968]

Not that I've ever ordered anything from Mr Snuff (in which I haven't), this is the reason why I only stick with Roderick.

Up until recently, I have heard nothing but good things about Dave's service.

I do hope you folks get your order soon though, you deserve it!

[raptor]

I'd really wait til after the holidays.

[Condor]

Yeah, Im pretty much thinking it's lost, which definitely isnt Mr. Snuff's fault. I was just a tad irritated as to how my email was dealt with. I will probably try to contact them once more about it. If they resolve it, I'll continue to order from them. If I get another "oh well" email, then I wont. Pretty simple.