Kiss my BUTT Northerner

[Frosted]

I'm still waiting for an order I placed at the end of August! Seems they've sent it out 1 roll at a time - the last one being well in to October.

I asked them why, but didn't get an answer to that question. Just their stock responses.

Sigh ...

That's disgusting.

[Secondbaseman12]

Same problem heer waiting on my order. Email several times no answer. Tried a direct message on FB no reply.
Does Anyone know à website where I can order dip? And where they ship to europe?

[Staal]

I placed an order late September and got charged on October 3rd. I was charged 142,06 EUR according to my e-bank statement.

On the 16th I get an e-mail saying they could not process my order as I was somehow able to order products they cannot ship to me. That sure took them a while to decide, but fair game. They then refund me 105,18 EUR.

What the hell!

[Skell18]

I placed an order late September and got charged on October 3rd. I was charged 142,06 EUR according to my e-bank statement.

On the 16th I get an e-mail saying they could not process my order as I was somehow able to order products they cannot ship to me. That sure took them a while to decide, but fair game. They then refund me 105,18 EUR.

What the hell!

They have refunded you for the stuff they can't send you, but will send you the snus in your order that is able to be shipped to you. Check the order and the shipped tab and it will tell you what was shipped, then hit refunds and you will see whats been refunded.

[Staal]

I didn't log in to any user when I ordered. But the e-mail I got just now was a standard invoice saying this:
"Your order has been refunded since we are not allowed to ship these products to your destination. A technical problem mad it possible for you to place this order. We are sorry about this."

I didn't order any Jaks/V2/Odens, so I don't see what they would be shipping.

[Skell18]

I didn't log in to any user when I ordered. But the e-mail I got just now was a standard invoice saying this:
"Your order has been refunded since we are not allowed to ship these products to your destination. A technical problem mad it possible for you to place this order. We are sorry about this."

I didn't order any Jaks/V2/Odens, so I don't see what they would be shipping.

Did you order any Swedish Match snus? You can order it again now.

[Staal]

I only ordered Swedish Match

[Skell18]

I only ordered Swedish Match :>

Most SM stuff is available but some isn't e.g. Marlboro. If you ordered General it will be shipped, mine was.

[Staal]

Ordered General and Ettan if memory serves me right. I'll see if anything turns up.

[gax1985]

Just stick with buysnus and snus central (makewebo). There is no reason to seek out any others. Honestly, and BuLLitz I'm not directing any disrespect our contempt your way at all, I am rather sick of seeing these threads from North American customers who have a choice. I am slightly angered and annoyed in my attempt to understand why anyone in this half of the world KEEPS ORDERING FROM NORTHERNER. And when they do, inevitably they will come on here and bitch about the same things that EVERYONE WHO KEEPS ORDERING FROM NORTHERNER continues to bitch about. At this point, if you order from Northerner, and you have the choice of using other companies, you are getting what you deserve.

There are red flags all over this website, explaining in colorful detail exactly how your next order from Northerner is going to get delayed, how your emails will go unanswered, and how eventually only part of your order will be shipped until the rest of your snus is back in stock, and how a month later you will finally have everything you ordered, but your money will be removed from your account the minute you confirm an order that shows that everything is in stock when really none of it is.

It's like paying someone to punch you in the face, then going around telling everyone that it really hurts to get punched in the face and it's not fair that you got hurt like that.

If any of you are still on the fence about who to order from, and you're uncomfortable paying $32 for shipping, ask yourself these questions: 1) are you ordering enough snus that the price-per-can, after shipping, is something you are comfortable with? Personally, I think $3 per can is a great price, and you really don't have to order that much to get there. 2) Is that Pioneer, or your loyalty to Northerner, or the cheaper shipping worth waiting 2 to 6 weeks for your snus when you could have it in 72 hours using a different distributor? 4) If taxes are the issue, would you rather deal with delay, disaster, and utterly piss-poor customer service ALL YEAR LONG, or would you rather go online in April, print out your order history, and spend 15 minutes filling out an extra tax form in exchange for a year's worth of lightning-fast snus delivery and exceptional customer service?

I am curious about the replies to this. I am genuinely baffled why anyone in this country would say to themselves: "gee, all my last orders from Northerner have been severely delayed, and everyone on Snuson posts a weekly horror story about dealing with them, but I'd better not use anyone else this time and stick with good ol' Northerner, I'm sure they will eventually get it right and someday show that they care about their customers"....

That's it for my rant I guess. BuLLitz, I'm really not directing anything negative toward you brother, sorry to throw this rant up in response to your thread. I'm sorry that happened to you, it totally sucks. I am also on the left coast and buysnus gets my snus to my door typically 60 hours after I order it. Every 6th roll is half price. That is my suggestion. Peace.

Well here is my rant. When I did order from Northerner's US warehouse (I am in Canada) , I have not received the order until 5 weeks later, and some of the cans were expired. I order from Northerner and Buysnus usually ( both in Europe ). Never had a problem with buysnus, but I did have another problem with Northerner on this order. On their website ( the day before they took it down ), I added a can of Jackobsson's Mint to the cart. When I checked the invoice, it magically transformed into Melon. When I contacted them, they responded by saying that I DID add the melon....

[SnusoMatic]

i ordered 7 cans from northerner over a week ago. long story short, i have had a ticket open with them since then. they keep telling me to change my billing address and in three replies i told them it has been in their db since before i ordered. i even have a screen shot of it in there. it's like talking to a wall. i've been ordering from northerner for 6-8 years. ive had many issues but this one is more frustrating than any other time. it seriously seems like they are hunting for reasons not to send my order. if anyone ever opens an online shop in the states northerner may as well shut down that day.

[GoVegan]

i ordered 7 cans from northerner over a week ago. long story short, i have had a ticket open with them since then. they keep telling me to change my billing address and in three replies i told them it has been in their db since before i ordered. i even have a screen shot of it in there. it's like talking to a wall. i've been ordering from northerner for 6-8 years. ive had many issues but this one is more frustrating than any other time. it seriously seems like they are hunting for reasons not to send my order. if anyone ever opens an online shop in the states northerner may as well shut down that day.

You will get your snus. It might take a month or two but eventually, your package will come.

[Bigblue1]

You will get your snus. It might take a month or two but eventually, your package will come.

That's reassuring I'm sure he's happy as hell now........ Man gonna get my snus i already paid for in another month or two... Yeehaw!

[squeezyjohn]

Actually I'm starting to suspect that northerner won't be delivering on their orders. Surely by now they would have come on here and reassured us properly if it was only suffering from a temporary website glitch. It was almost 2 months ago for gods sake!

I think that Northerner are probably in dire trouble and can't handle the customer service because they are about to go under taking our money with them.

How else are we sensibly expected to interpret what's been going on since the start of September?

[squeezyjohn]

I mean - has anyone actually taken delivery of a single package from them since the website changed?