How to contact GetSnus?

[reshumate]

I placed an order right during the transition time, and do not know if it was shipped other than my CC was charged. How do I get a hold of these guys? The order history isn't there online, and there is no customer service number. I also haven't received a response using the online help request.

Got to love hostile takeovers.

[lxskllr]

You should be able to email Northerner, or maybe PM Frank or Fredrik here.

It wasn't exactly a hostile takeover. That's when you buy up stocks, and have a controlling interest in a company, against the incumbent's wishes. This was just an outright sale. They could have handled the transition better, but hindsight's always 20:20, eh?

[Fredrik_Northerner]

You've got a PM reshumate.

Oh, and just for the record, there was nothing hostile about this take over. We were asked and we said yes:-)

[chadizzy1]

Oh, and just for the record, there was nothing hostile about this take over. We were asked and we said yes:-)

It would have been more exciting though. I pictured Fred and Frank leading an army of Swede's into Pennsylvania with tanks and everything with "Du Gamla, Du Fria" playing (http://www.youtube.com/watch?v=XlHaschCX2s) over the loudspeakers and swiftly taking GetSnus.

That would have been WAY cooler.

[tom502]

More like with trenchcoats and hats, with Jill tied to a chair in the warehouse.

[SnusFriend]

What the snus is going on!? I go to getsnus for cheap, fast shipping (rational shipping prices) and I learn they got bought out and the shipping prices were increased to anti-trust style pricing? WTF? I am so displeased with their NON explanation on the website for the Northerner clone (thought I had the wrong website) and their rejection of the pricing model (that they bought out), that I'm taking my business elsewhere unless they wise up.

They must be tone deaf to getsnus's market niche to do it in this manner. I bet competition will spring up elsewhere just because of the botched nature of this buyout. Not even a god damned telephone number to call regarding my private credit card information retention, past order problem, etc. If you're "coming to America", you better use a god damned phone or you'll realize you just bought yourself a warehouse in a year. It seems very clear their idea was simply to kill off the lower price without broadening the service. It's just a warehouse as far as I can tell.

Don like the looks of it

[SnusFriend]

I know most of you people here like these owners and that's fine. But, what just happened was bad for the snus market. We're surrounded by monopolies and oligopolies. This didn't make my day. It's very OUTSIDE the mold of the average snus user to be dependent on a shrinking set of distributors. The least they could have done was pass on SOME shipping discount and assurance of what's in stock so I don't think I'm placing an order and going to wait 4 extra days because one can isn't in inventory. Getsnus's honesty on that issue was fantastic. I knew I could select an order for IMMEDIATE shipping or another one if I was willing to deal with the "Northerner delay"

[chadizzy1]

I go to getsnus for cheap, fast shipping (rational shipping prices) and I learn they got bought out and the shipping prices were increased to anti-trust style pricing?

Shipping rates were bound to go up because GetSnus (being owned by a subsidiary company of Swedish Match) has a LOT more money to put into the company that Northerner, which is the reason for shipping rates being cheaper. That being said - coming soon you'll realize their shipping rates (in the Post-PACT world) will be cheaper than Swedish stores because it's shipping from a US Based factory. So it may suck right now, but after PACT you'll find it to be quite reasonable.

...their rejection of the pricing model (that they bought out)...

As I said above, GetSnus being formerly owned by a subsidiary of Swedish Match could afford to offer their prices. In another thread, (http://www.snuson.com/forum/showthre...-GetSnus-Input) Northerner is actually asking us for our input about this, and things we would like to see. I consider this to be very good customer service and their way of making sure this new operation is going well and former customers are pleased.

It happened kinda quick, yeah - but in the end it will all work out and should be just fine.

But, what just happened was bad for the snus market.

How is having a store with a large inventory in the US that ships in the US with about the same shipping times (I'm sure they will be close) to that which GetSnus formerly offered a bad thing?

...assurance of what's in stock so I don't think I'm placing an order and going to wait 4 extra days because one can isn't in inventory.

Have you ever ordered from Northerner? If it's not in stock it has a red light, or a yellow light - and they tell you when it will be shipped out (and within how many days). I'm sure this will translate to GetSnus too. If it's green, that means it's in stock.

I know most of you people here like these owners and that's fine.

Have you ever orderd from Northerner? If they mess up (which is rare) they fix it IMMEDIATELY. They have great service, and a lot of happy customers.

[SnusFriend]

This is NICOTINE you're dealing with. Not to be triffled with! My immediate reaction was.....Great, those Northern European prices and timelines. If they have different intentions, they need to put that FRONT AND CENTER on the website. I need to see shipping TIME guarantees, capital G since the price has been jerked away from customers, the LEAST they can do is GUARANTEE it's in the mail SAME DAY, using the SAME shipping and turnaround method as GetSnus.

I can't believe they bought something who's good will was entirely 1) Shipping TIME 2) SHIPPING PRICE 3) TELEPHONE NUMBER...

....and the took away all three!?

That's either crazy, GetSnus was going out of business, or Getsnus' suppliers were screwing with them to keep prices elevated.

[SnusFriend]

Getsnus was owned by Match? I thought they told me on the phone they were independent of the suppliers and makers??

[lxskllr]

Getsnus was owned by Match? I thought they told me on the phone they were independent of the suppliers and makers??

They were owned by Cigars Intl, which in turn was owned by SM. Their SM snus was basically "free" to them. That's why their prices were so good on those products ;^)

[SnusFriend]

"coming soon you'll realize their shipping rates (in the Post-PACT world) will be cheaper than Swedish stores because it's shipping from a US Based factory."

I don't like "PACTS". Pacts are usually organized to keep prices elevated. Pacts are usually not good for markets or consumers. But, if you're saying that GetSnus was owned by Match is true, I don't know how they did it then. If GetSnus was turning a profit, then they had a biz model that worked: fast and low shipping. less inventory is part of that game. 7-11 doesn't carry 10 types of maple syrup, but it's faster and easier.

Chad, if you're saying this is just as fast, they need to advertise that and be exact about it. They took the worst parts of Northerners biz model and overlapped it with the best part of getsnus. It doesn't make sense unless it's a straight kill of the model

[Mr. Snuffleupagus]

I know most of you people here like these owners and that's fine. But, what just happened was bad for the snus market. We're surrounded by monopolies and oligopolies. This didn't make my day. It's very OUTSIDE the mold of the average snus user to be dependent on a shrinking set of distributors. The least they could have done was pass on SOME shipping discount and assurance of what's in stock so I don't think I'm placing an order and going to wait 4 extra days because one can isn't in inventory. Getsnus's honesty on that issue was fantastic. I knew I could select an order for IMMEDIATE shipping or another one if I was willing to deal with the "Northerner delay"

I have made many orders from Northerner that included out of stock snus. They usually ship what they have right away and ship the rest later and eat the extra cost.

[SnusFriend]

thanks for info. Well, then it sounds like it's someone else's move now.

I hope Northerner knew what it bought in Getsnus. I knew a dozen people who bought from get snus just for speed and fair shipping. Like me, I'm not a price chaser, but I know what bullshit and real shipping is. It's a matter of price integrity. Like on ebay when the product is .50 and the shipping in $9.00. I just want a transparent market. If snus gets all mono-or- oli-go poly, it'll suck

[lxskllr]

"coming soon you'll realize their shipping rates (in the Post-PACT world) will be cheaper than Swedish stores because it's shipping from a US Based factory."

I don't like "PACTS". Pacts are usually organized to keep prices elevated. Pacts are usually not good for markets or consumers. But, if you're saying that GetSnus was owned by Match is true, I don't know how they did it then. If GetSnus was turning a profit, then they had a biz model that worked: fast and low shipping. less inventory is part of that game. 7-11 doesn't carry 10 types of maple syrup, but it's faster and easier.

Chad, if you're saying this is just as fast, they need to advertise that and be exact about it. They took the worst parts of Northerners biz model and overlapped it with the best part of getsnus. It doesn't make sense unless it's a straight kill of the model

Do you not know what the PACT act is? There's threads all over this site giving details. I don't think Getsnus was a profitable company. I think it's purpose was to spread the word of snus while they still could. They served their purpose, and now are being handled by company who NEEDS to make a profit on snus. I have full confidence in Northerner. When I started snus, it was them and Buysnus. We're just back to where it all began....