Northerner Resolves Issue

[rickcharles606]

:-)

I'm glad that it all got sorted out for you Renico....give us a chance to earn your business again. I truly believe that Northerner is the future of snus in the US and the rest of the world. I'm not saying that we're without fault, we're human and are trying to make the best of a bad hand that has been dealt to the snus manufacturing/sales/using community by anti tobacco zealots. Yes, we've had some bumps in the road, but everyday we make strides to remain the #1 retailer of Swedish snus online and at the brick and mortar level. Thanks for your business sir ;-)

[Snusdog]

If anyone knows how to delete this thread please feel free to do it.

Renico..............I'm glad everything worked out

I don't want to deleat the thread......it is important to keep a history of what has happened (good or bad) for those who come after and might be experiencing the same thing.

However, I have changed the thread title to reflect both the fact that there was an issue and that it was resolved.

If you would rather have the title read another way........ let me know and I will change it for you

[Renico]

If anyone knows how to delete this thread please feel free to do it.

[squeezyjohn]

Depending on the time you catch them - Northerner can be terrible at communication and dreadful with their initial customer service.

It's lucky for everyone here that with rickcharles606 here there is someone who is involved in this forum and has direct access to ears that will actually listen ... unlike the general performance of customer service.

To be honest they would be stupid beyond belief not to respond to every negative comment here on snuson.com with immediate action - or better still get their ship in order and start actually providing a decent customer service to start with!!! I find it incredible that there are still very regular disgruntled posts here about the Northerner with exactly the same initial complaints.

I haven't ordered from them since the last debacle I had (despite the fact that I reckon that Rick eventually sorted it for me for which I am still very grateful) - and I would suggest that all snusers look for alternatives if they are available to them for the type of snus they want .. even if the price looks more expensive - because Northerner are reliably ... unreliable.

Why? well - we're addicted to this stuff aren't we - and we all want a reliable service that gets it to us on a reliable date from ordering without being left not knowing what's going on - otherwise we could be left not having anything to suck on. In that way - ordering snus online is very different to ordering say ... stationery supplies. It's much more important to us to feel like we can rely on the service we're paying for.

That's that off my chest!

Squeezy

[Roo]

I just got another mail from them. They said sorry for the confusion and will send me a roll of my own choice

Better send rickcharles606 a special thank you note lol. Rick is an awesome guy, and it's both good for us AND good for Northerner to have him here among us. I am just making a wager here but someone (ie Rick) correct me if I am wrong. Anyway glad it worked out for you in the end Renico.

[Premium Parrots]

Too bad we can't edit thread titles...

We can. If the original poster requests a mod to change it.

[UsualSnuspects]

Too bad we can't edit thread titles...

[Renico]

I just got another mail from them. They said sorry for the confusion and will send me a roll of my own choice

[precious007]

Nope, no money or snus back to me.

And yes I probably think the employes are sharing my cans at the moment :P way to go

probably letting the law take care of this issue?

filling a law suit for not delivering your own goods would be a first move at this point.

I mean anyone would want to make money out of thin air :-)

not that I particularly have something against Northerner, but this is not acceptable.

[Renico]

Nope, no money or snus back to me.

And yes I probably think the employes are sharing my cans at the moment :P way to go

[precious007]

Well once more I think I just stops trying. I got a very short respond and it was:
I am sorry however we do not issue refunds on missing or returned orders. We provide a fresh product that cannot be put back in our stock.

So the situation is that I paid 80$ for them to ship it out and get it back. They're probably just using it themselves anyway if they dont want to put it back in stock

Sad to hear, so basically they're not refunding the money?

It's pretty unethical way to do business, I mean if the order was fully returned then what are they doing with it? Consuming it themselves?

That's a shame really.

[Renico]

Well once more I think I just stops trying. I got a very short respond and it was:
I am sorry however we do not issue refunds on missing or returned orders. We provide a fresh product that cannot be put back in our stock.

So the situation is that I paid 80$ for them to ship it out and get it back. They're probably just using it themselves anyway if they dont want to put it back in stock

[Renico]

Im still awaiting the respond. I asked them if we could work something out. Maybe give me a roll of snus or something and I dont care if it is 'soon to expire'. I just want to feel that I have got something for the money you know

[Premium Parrots]

to complete your order at mortherner you must agree to and click on this:

"I'm over 18 years of age and this purchase is for private use only. I also agree that by using this postal service Northerner takes no liability for lost or delayed packages. Northerner can also not take responsibility for any issues with my country's custom's import policy".

Most of the time they go ahead and replace a package. I'm not sure we are getting all the info on this particular issue. I would think a refund of at least the product would be warranted in his situation tho. Do others have problems shipping to denmark?

[precious007]

It seems to me that a lot of companies that do the majority of their business online stand behind their customers, even at a loss, when they have a problem with a shipment. That is just the nature of their business. I am thinking that Northerner should offer a full refund in this case and deal with their shipper seperately. If I placed an order with a correct address and it became lost, I would still expect that company to either reship the product or offer me a full refund. Just like brick and mortar stores have to deal with shrink and theft, online companies should deal with errors in shipments. I know this issue has come up in the past and I believe it was dog who came up with a good solution. Perhaps Northerner can offer to insure shipments for a reasonable fee if they are not willing to take a loss. The fee can pay for lost shipments and perhaps even generate a small profit.

100% agree

maybe there was just misunderstanding between Northerner and Renico

things should get sorted out, Frank is a pleasant guy to deal with

most of the times the shipping companies always screw things up

i.e I'm expecting an order from US for more than 60 days now, it's simply pathetic