Northerner has finally messed up one of my orders! I ordered 2 of the mixed Offroad 20 cans, and only received 20 cans. I can see how it was and easy mistake to make, and have filed a ticket with the site. Please Fredrick make it right, so I can pretend it never happened, and go on praising Northerner! I also signed up for the survey, the Jacks peppermint snus smells really good, and can't wait to try it! Also, the "mixed" Offroad wasn't very mixed. A roll of Original los and a roll of liqorice los. (bleh on the latter!) BUT anyway, hopefully they get my ticket soon, and send me the rest.
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Just an update. Northerner got back to me within 6 hours, asked for a photo of what they gave me, I sent it to them, got a message saying ok, we'll send you the rest. Got a UPS tracking number today. All is well. Great customer service Northerner!!
P.S. Please don't send another roll of Licorice los lol! -
missing 10 cans of catch white licorice now not exactly missing says on my invoice canceled does that mean I get a credit on my credit card or do I need to contact them?Comment
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It's a tip.Comment
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What was the point in asking you for a photo, What they didn't beleive you, Wanted proof, What was the point... I'm Glad they are sending you the rest, But I'm missing the point of why they wanted a photo..Originally posted by Veganpunk View PostComment
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Originally posted by jagmanss View Post
Would come in handy at those ream-the-screwups meetings.
A photo is worth a thousand words, don'tcha know!!
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I just can't understand how do they mess up so many orders, it's unbelievable ;-)
Out of 4 orders - 2 of mine were messed up so far, lol.
Anyway don't worry Northerner is great and they always re-send the correct order....
On my second order I've received two free rolls, just because they messed it up.Comment
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I can understand asking for a photo. The lady who handled my ticket, doesn't know who I am. She was just following company policy, and I'm sure people have tried to screw them over before, as people do everywhere. I didn't mind giving a photo, took like 5 minutes. Fredrick PM'ed me and apologized for mix up. I'm still totally cool with Northerner, I've been buying snus from them for a year and a half now, and that was the first issue I've had, which they more then fixed, very fast! Keep on kicking ass Fredrick and Northerner!Comment
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While I'm Glad your happy with the outcome and understand that company policy was being followed I would have preferred this resolution and should be the standard in my opinion especially post pact act crap...Originally posted by Veganpunk View Post
This is from another thread just today on how BuySnus handled a customer problem...
As I promised... An update:
Quote: From BuySnus
We are very sorry to learn that your shipment was missing articles and that cans were damaged.
We will therefore send out a full replacement by UPS Exress Saver today, and you can of course keep the original one.
Now THAT's good customer service.
I'm satisfied with their quick response time and their sincerity. Because of this, I will definitely place an order again with them in the future.
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I saw no mention that they wanted pictures of the damage or missing items and even if they had their resolution was to re-send out a full replacement order and keep the original one not just an apology. They didn't have to replace the damaged cans as this was clearly caused by UPS not BuySnus...
Now to me in my opinion that is not only good customer service, But exceptional and the best customer satisfaction in the industry and would much prefer this type of satisfaction. Just sayin'Comment
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Good show on Buy Snus jagmanss. Northerner has done this as well. Pre PACT, Atreyukun ordered a roll of Jaks Wintergreen. They sent Icefruit by mistake. He told them, and they said keep it, well send you the Wintergreen.Comment
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I just noticed that Jakobssons Mint was missing out of my order sent a message to them and got a response pretty fast from Emma that stated "Sorry about that,We'll ship that as soon as possible." They didn't ask for pictures or give me a hard time in any way as it appears some people have experienced.Comment
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Seriously? Your going to bring up a post I made over 2 months ago? Really? What You got an ax to grind? Couldn't afford the good Booze tonight and bought rot gut Vodka? LMAOOriginally posted by Bigblue1 View Post
I stand behind that 2 month old post today and there is no ax to grind... I was merely poining out and stating (In my opinion) what some think is good customer service as opposed to what is exceptional and the best customer service and satisfaction. One person may think they got good customer service, When in reality they were being given less than satisfactory customer service... They got the outcome they wanted, But not without having to prove they didn't receive something....
Good example, Let's just say I purchased a 3ml Stainless Steel Icetool and there was a problem with it... I contact them and I offer to take pictures and even send it back, I get this reply back... Sorry for the inconvenience but thank you for letting us know about this. Customer service and Member satisfaction is something we take very seriously with our store. No need to take pictures or do an exchange we will send you a new one and keep that one as a Backup. I receive the new one, But it's a 4ml Stainless Steel Icetool not the 3ml, I contact them again and let them Know the wrong one was sent and am told to also keep that one and we will make this right and send out to you the 3ml Stainless Steel Icetool as there was a mixup....
Now I ask... Is this good customer service or is this exceptional customer service and the best customer satisfaction in the industry?
They didn't hassle me with taking pictures, Have me send it back, Wait for the new one, which was the wrong one, Didn't Have me take a picture to prove it was a 4ml and not the 3ml, Or send it back and to boot let me keep the damaged original 3ml the 4ml and the new 3ml....Comment
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On that note, didn't realize the post was 2 months old. Guess I should have caught your dereliction in a more timely manner. Notice I didn't make a personal attack, just asked where you were coming from. Anyways I don't care what you think man, You are way too fast to get stupid over anothers comment. Take a viagara and get things done. it just may help your temperament......Comment
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+1000 same could be said about you, But i'm only way too fast to get stupid over your comments .... Damn I really like messing with you.... I admit the cheap vodka was a cheap shot, I know you really like cheap whiskey... LMMFAOOriginally posted by Bigblue1 View Post
On that note, didn't realize the post was 2 months old. Guess I should have caught your dereliction in a more timely manner. Notice I didn't make a personal attack, just asked where you were coming from. Anyways I don't care what you think man, You are way too fast to get stupid over anothers comment. Take a viagara and get things done. it just may help your temperament......Comment
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August 03 New support ticket system in place
http://www.northerner.com/
From The Northerner website:
We have... -
Beware of Homeland Security Training for Local Law Enforcement
By James Wesley, Rawles on March 30, 2011 8:28 PM
I’ve been in... -
Well, I really hate to go public with this and I have more than one time defended Northerner against other members of this forum, who simply had bad luck...
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Yesterday I found a bonanza waiting for me at the post office. Orders from GetSnus and SnusCentral, plus my 3 ml syringes. I would have been ecstatic,...
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I have a close friend who uses that "northerner" purified snus. She gets me to order it for her since I have to order my own snus. She messed...
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