Northerner - after 8 days still "pending" doesn't respond to emails - took my money

[danielan]

no, this is not the same situation as you ordering Hannah Montana seasons 1-5 on Amazon, danielan.

Close I guess, 3 James Bond, 3 Harry Potter.

I can't watch Hannah Montana. Whenever I hear the name "Cyrus" I think of this: http://www.youtube.com/watch?v=byQIPdHMpjc

[Nu2Snus]

Okay, but is it ethical, or even legal for an internet company to take my money for a product that they don't actually have? Is it right that they refuse to respond to sensible inquiries in regards to order status? Considering that Northerner relies a lot on dollars from consumer-savvy Americans, I doubt they will stay in business longer than a year, based on the way they are operating.

I wouldn't order something that's out of stock, you're just asking for problems. What EVERYBODY here can do is CALL YOUR BANK and dispute the charges and your bank will dispute it for you and give you your money back. If you are so upset with Northerner and aren't getting any customer service, call your bank, that's what they are there for.

[dxh]

Okay, but is it ethical, or even legal for an internet company to take my money for a product that they don't actually have? Is it right that they refuse to respond to sensible inquiries in regards to order status? Considering that Northerner relies a lot on dollars from consumer-savvy Americans, I doubt they will stay in business longer than a year, based on the way they are operating.

It is against the merchant terms for visa and master card.

[johnsnuser]

Northerner and the newly acquired getsnus.com (very sad that that Northerner took over them) are the most godawful sites to order snus from.I HATE Northerner with a passion and the whole time they have been in business they have been horrible.Everytime I hear about Northerner it just makes me want to go punch a baby.They do not know how to run a business and their prices are ridiculous.Tons of people are going to jump all over me because of this post and I dont really give a shit.Northerner just makes me furious.I wish they and all of their die hard customers would jump off a cliff.Since Getsnus is now owned by the crappy Northerner, its SnusCentral for life.

[dxh]

Everytime I hear about Northerner it just makes me want to go punch a baby..

lmfao

[johnsnuser]

Ya that one made me laugh myself lol.

[EricHill78]

When we're talking about a tobacco product that people are hooked on and a product the same people have gotten in the past in a very quick manner - no, this is not the same situation as you ordering Hannah Montana seasons 1-5 on Amazon, danielan. People need their snus!

+1 lmao Hannah Montana

[skyline142]

buysnus.com
My last order was placed, shipped from sweden to america, and was at my doorstep in 5 days. And that was over the 4th of july holiday. Not frickin bad.

Buysnus.com has never treated me wrong, I think its time for a swtch over.

[Experimental Monkey]

buysnus.com
My last order was placed, shipped from sweden to america, and was at my doorstep in 5 days. And that was over the 4th of july holiday. Not frickin bad.

Buysnus.com has never treated me wrong, I think its time for a swtch over.

They're just so damn expensive. I say SnusCentral is the best place to get snus now. Until SnusJet shows back up... if they ever do...

[LaZeR]

When we're talking about a tobacco product that people are hooked on and a product the same people have gotten in the past in a very quick manner - no, this is not the same situation as you ordering Hannah Montana seasons 1-5 on Amazon, danielan. People need their snus!

Uhm. Bad analogy but I get your point.

[deadpool99]

I placed an order with Northerner yesterday had it shipped second day air. I placed the order in the morning and it showed as being shipped by around noon and I have recieved 2 phone calls from UPS stating someone needs to be there to sign for it and what would happen in case no one is able to sign for it. Scheduled to be delivered tomorrow. Im a happy Northerner customer no problems on any of the orders I have put in with them.

[jamesstew]

Northerner shipped the second part of the order I placed on the 25th of last month to the wrong address after multiple emails asking them not to ship it there. I'm not happy with them.

[BadAxe]

I placed an order with Northerner yesterday had it shipped second day air. I placed the order in the morning and it showed as being shipped by around noon and I have recieved 2 phone calls from UPS stating someone needs to be there to sign for it and what would happen in case no one is able to sign for it. Scheduled to be delivered tomorrow. Im a happy Northerner customer no problems on any of the orders I have put in with them.

I ordered from Northerner on June 22nd. My order is listed as shipped. I have no tracking number. I have no shipment. I have emailed them 4 times in the last week and a half and have received no replies, nothing. I don't care if they are a bit behind. Not to respond to FOUR emails about a package listed as shipped and not received? Thats BAD Customer Service no matter how busy they are.

I LOVED Getsnus before northerner took over. Being in PA, I would order one day, and receive the next. It was the BEST. Now, not so good.

[Northerner.com]

Since the new law was passed in USA we have received an extreme amout of e-mails, this has unfortunately made the respons time very long. We will have more people answearing e-mails tomorrow. We will answear your question as soon as we can, we apologize about the long respons time. In August or September we will also open up a 800-number for customers to call. We will employ one person in the US who will work with customer support.

We also experience supply problems from manufacturers:
Knox, White Portion
Skruf Stark, White Portion
Odens Classic Kanel, Portion
Odens Extra Stark Kanel, Loose
Offroad Original, Portion
Offroad Wintergreen, Long Cut
Thunder Frosted Long+, Strong Portion
XQ's Licorice, Portion

We will ship these brands as soon as we receive them from our supplier. We apologize for the delay!

Of course we will compensate for every delay, you can expect that.

Sincerely,
Frank

[snusgetter]

We will employ one person in the US who will work with customer support.

I nominate LaZeR ... He's already in PA!!




(LaZeR, you're ready willing & able, right?)