Northerner Customer Service Strikes again..jezz...

[ABW]

--UPDATE. Well I got to give it to Northerner.. they totally made it right and they did it fast.. I'm impressed...

[Roo]

I hate to ask this but with the weekly complaints of a similar nature, when will people start ordering elsewhere and doing the taxes themselves if that's what is stopping them? I have never had 1 problem in over 3 years from the vendor I have always used. I get what I order in 48 to 72 hours every single time. I'm sorry to hear about your experience ABW, that sucks brother.

[ABW]

Thanks Roo.. It's just so frustrating.. I try and support a USA based business but I just get nothing and I mean nothing in the form of customer support.. It really is about time to just give up and take my business elsewhere.. I think I will place 1 more order so I can get my free roll and then stick with SC or any make webo site..

Thanks for letting me vent...

[snusgetter]

Northerner may be a US based business but I believe only the shipping is from PA...

The business itself is run out of Sweden.

[lxskllr]

Northerner may be a US based business but I believe only the shipping is from PA...

The business itself is run out of Sweden.

Yea, but they're the closest thing we have to an American company, and are getting snus to B&M stores. That'll be very useful when(not if) online sales are shut down. I consider dealing with Northerner an investment, but I would really like to see them step up their CS game :^/

[ABW]

Yea, but they're the closest thing we have to an American company, and are getting snus to B&M stores. That'll be very useful when(not if) online sales are shut down. I consider dealing with Northerner an investment, but I would really like to see them step up their CS game :^/

What he said^^

[chadizzy1]

Yea, but they're the closest thing we have to an American company, and are getting snus to B&M stores. That'll be very useful when(not if) online sales are shut down. I consider dealing with Northerner an investment, but I would really like to see them step up their CS game :^/

I heard they're supposed to be adding a dedicated 800 number for customer service and an email address too for customer service and amping up the staff, so these issues should work out here before too long.

[lxskllr]

I heard they're supposed to be adding a dedicated 800 number for customer service and an email address too for customer service and amping up the staff, so these issues should work out here before too long.

I'd like to see them skip the phone number, and just pickup guaranteed email service. I don't like talking to people on the phone, especially if they have questionable accents. I think a 12 hour email turnaround time is more than sufficient, but it needs to be strictly held. If the 12 hour time frame isn't met, a gift of snus could be given. That'll give Northerner motivation to be prompt, and it'll give the customer a consolation prize if they aren't.

[snusgetter]

Yea, but they're the closest thing we have to an American company, and are getting snus to B&M stores. That'll be very useful when(not if) online sales are shut down. I consider dealing with Northerner an investment, but I would really like to see them step up their CS game :^/

Agree. Haven't needed anything in quite a while but I've always checked them out first just to support the 'hometown' team. But I always went by Swedish time when doing any ordering (they're 6 hours ahead of EST) ... tried to place the orders so they would get them first thing in the morning, their time --- always seemed to work out fine.

I heard they're supposed to be adding a dedicated 800 number for customer service and an email address too for customer service and amping up the staff, so these issues should work out here before too long.

Seems like that rumor was around when Fredrik was a key team member.

[ABW]

A gift of snus if they don't answer in time? Ha!! They won't even give me my can that was left out of my order...

[Thunder_Snus]

odd that you guys are experiencing this. Northerner just replaced 8 cans that were damaged in my last order. I even stated to them that it was more than likely UPS fault not theirs because it arrived in a different box than usual. So my 17 can order turned into a very nice 25 can order

[ABW]

--UPDATE. Well I got to give it to Northerner.. they totally made it right and they did it fast.. I'm impressed...

[shikitohno]

Northerner should really work on resolving this issues in private. It makes it look like they're only trying to preserve their image when people's problems don't get resolved until they raise a ruckus about it on a public forum. This sort of action makes it look like they care only about reputation, rather than delivering solid customer service, which will of course only hurt their reputation.

[SmokedEuro]

Northerner should really work on resolving this issues in private. It makes it look like they're only trying to preserve their image when people's problems don't get resolved until they raise a ruckus about it on a public forum. This sort of action makes it look like they care only about reputation, rather than delivering solid customer service, which will of course only hurt their reputation.

Yes my thoughts exactly, but on the other hand Ive had several issues that were handled kinda quickly by Northerner without me raising any ruckus.