wow northerner

[Thunder_Snus]

Norther response?

Hey guys i posted about this before. But i sent in a support ticket to northern....actually it was getsnus about the condition my cans came in (awful condition) I wasnt sayign it was their fault i was just making them aware of what was going on. Anyways...I sent that to them on sunday and it is now tuesday, it says my ticket was modified last night but I have no response or message or anything from the other side. wondeirng what is going on? Average respond time is 5 hours ti says. I'm going on over 48.

[Thunder_Snus]

I'll definitely agree on UPS with you. I've received audio equipment I spent 300 dollars on, smashed and chipped upon arrival with the box looking like something i would use to shit on. The very very odd thing is though......its in the box i got last time from northerner (the whitish gray box) and I just dont see my UPS store having those, its as if the box came open in transit or something.

[Premium Parrots]

lol..

[lxskllr]

Sounds like the typical special UPS service. I've gotten more bent, and broken crap from those jackasses. I hate UPS with a passion. If there was another way, I'd use another way. Northerner could shoot the snus to you out of a cannon, and there'd be less risk of damage than using UPS :^S

[Thunder_Snus]

I fired them off an email vegan but i made sure not to give any attitude. I just stated what condition the cans came in to let them know of the situation. Not really bothered by it but DAM did i want that coffee flavor it was the one i was most excited about. Right now I've got Ettan offroad frosted and thunder coola opened, wanted to hold off on the eucalyptus for my next cycle. So for the moment I have 2 deep questions in my mind, what does the coffee taste like when its fresh? and wtf does eucalyptus taste like

[GoVegan]

Why not talk to Northerner first and see if they will help you out?

[Thunder_Snus]

truly something im considering snusdog. I'm not irate over it other than the fact im relatively new to snus and really wanted to try the coffee but it is rather dried out with this large chunk exposing its contents. The rest of the cans are fine product wise but are just......dented and smashed.

[Snusdog]

This is a UPS problem

If it was me.....

I'd march myself down to UPS with my smashed cans and raise t-total hell

[Premium Parrots]

For quite a while now norhterner has been useing white boxes that are more appropriate in size for 10 tins, or a larger box for 20 tins and so on. The rolls fit so well I imagine they might even be make them especially for northerner to ship snus in. So if it wasn't a white box then UPS did some repackageing.

With that said.....those new boxes provide a nice fit for the rolls but offer no cushion. And there is no packing materials used either. So a decent smash could mess up some tins I suppose. Either way.....northerner would never send out tins in that condition. Blame the shipping outfit.....again.

[EricHill78]

Mighta been one of the street toughs from SM.

This video may shed some light on what happened to the cans. Watch it from beginning to end. Send a copy of it to Northerner if you wish.

[Thunder_Snus]

go through customs? I ordered from the US warehouse only and live in the US. Or do i not understand customs at all? I thought customs were only things coming from another country.

[Bigblue1]

wow random thought.......could it have been crushed and put into a new box? It's not in a a UPS box its in the whitish box grayish box it came in my first order

Or that i've had mail that was damaged in their facilities and had it put in a new envelope......

[Bigblue1]

I'm really not too concerned about the situation, I'm not really wanting either UPS or Northerner to refund me or anything but it does seem a bit awkward. On one hand a well established business certainly wouldnt send anything out in this condition, on the other hand....the box seems fine.

Coulda been opened by some asshole as well/ For all of Northerners faults, I'm pretty sure they didn't send the cans out that way. Not sure where your from but if it had to go thru customs it would probably explain it.....

[Thunder_Snus]

wow random thought.......could it have been crushed and put into a new box? It's not in a a UPS box its in the whitish box grayish box it came in my first order

[Thunder_Snus]

I'm really not too concerned about the situation, I'm not really wanting either UPS or Northerner to refund me or anything but it does seem a bit awkward. On one hand a well established business certainly wouldnt send anything out in this condition, on the other hand....the box seems fine.